Tag: Conversational AI

Thank you for joining us in Las Vegas for AWS re:Invent 2022! We hope you enjoyed all of the educational content and big announcements. If you missed anything or just want to recap, we have rounded up the most relevant launches, program updates, and educational content available for the AWS Partner community, including the Partner Keynote with Ruba Borno. Reminder that you can watch on-demand re:Invent keynotes, leadership sessions, breakouts, and more.

We are excited to announce the new AWS Conversational AI Competency launching in Q1 2023, which helps enterprises implement high-quality, highly effective chatbot, virtual assistant, and IVR solutions through the expertise of AWS Partners. AWS Conversational AI Competency Partners provide domain expertise, tools, and services to aid in selecting use cases, defining Natural Language Understanding (NLU) Intents and training phrases, designing effective conversational flows, and more.

Conversational AI solutions, like chatbots and interactive voice response systems (IVR), are a key component of enterprises’ customer service strategy. AWS recently ran a survey, through ESG, on consumers’ opinions of automated customer service solutions like chatbots and IVRs. Conversational AI solutions have come a long way from basic FAQ experiences, and while we see strong positive signals of consumer interest in automated solutions, there are still areas for improvement.

A digital journey is of strategic importance for many organizations, and digital transformation enabled by cloud technologies has increased efficiency and raised productivity with improved stakeholder experiences. To achieve these outcomes, transformation initiatives need to be holistic, interlinked, and inclusive. Learn how to supercharge customer experiences and make your contact center future-ready by leveraging HCLTech’s Fluid Contact Center Intelligence (Fluid CCI) and AWS AI/ML services.