Category: *Post Types

Adoption of software-as-a-service (SaaS) applications continues to grow, with many organizations now utilizing hundreds of SaaS apps across their business. While organizations routinely leverage SaaS apps to improve employee productivity, many suffer from security issues and inefficiencies resulting from data silos. IT and security teams face challenges related to quickly identifying and responding to security […]

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction The Amazon Chime SDK Call Analytics Real-Time Summarizer is a solution that provides real-time summarization of the phone conversation held through Amazon Chime SDK Voice Connector that leverages the Amazon Chime SDK call analytics to provide real-time summarization of phone […]

Amazon Chime SDK Voice Connector is a cloud-based service that provides SIP trunking for voice calling. It is widely used by businesses and organizations to facilitate communication with customers and partners. With Amazon Chime Voice SDK Connector, you can connect your existing phone system to the cloud and take advantage of features such as scalability, […]

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Amazon Chime SDK launches hands-on workshop for real-time call analytics You can now learn how to use Amazon Chime SDK real-time call analytics with the Using Amazon Chime Call Analytics Workshop, a recent addition to AWS Workshops, a growing collection of self-paced […]

This blog post was co-written by Masaki Yoshii, LABO Managing Director at Peers Co, Ltd,. and Takeshi Kobayashi, Sr Solutions Architect at AWS, supervised by Seiji Nishihiro, Senior Manager Consumer Marketing Department at NTT DOCOMO, INC.. Introduction In 2022, NTT DOCOMO, INC., one of the largest mobile phone operators in Japan, successfully deployed their online […]

This is a guest blog written by Yoshio Nakamura at NTT East. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. NTT East primarily provides internet connection services and mobile communication services as a regional communication service provider […]

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction On 27 Mar 2023, Amazon Chime SDK launched the call analytics feature to help organizations extract real-time insights from voice conversations. This blog explains the steps required to enhance the data lake created for use with Amazon Chime SDK call […]

How Jira users’ collaboration is improved by using Amazon Chime SDK Anna Odrynska, Chief Strategy Officer at Alpha Serve This is a guest blog written by Anna Odrynska, Chief Strategy Officer at Alpha Serve. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content […]

This post was co-written with Pramod Amarnath Jingade, Senior Developer and Rasmus Thorup Windfeldt, Solution Manager at Topdanmark Topdanmark is one of Denmark’s largest insurance companies, established in 1899 and today offers a wide range of insurance products for both private individuals, business and agriculture. In this post, we will explore how Topdanmark used the […]

August 2025: Please refer to Set up Amazon Connect external voice transfer to an on-premise voice system for IVR use cases. Many businesses operate Interactive Voice Response (IVR) systems that allow callers to use their telephones to interact with various business systems. IVRs work by providing prompts to callers and allowing them to respond using their […]