Category: Travel and Hospitality

During my career in the restaurant business, technology went from being a standalone, assembly-language based point-of-sale system with limited functionality and importance to a highly integrated, mission-critical ecosystem. Looking back, much of the timing and nature of this evolution was not predictable, but there were certain clear trends that informed pre-emptive bets. These in turn, […]

This post is authored by Ido Bar Oz, Strategic Cloud Alliances Director at Braze, an AWS Competency Partner — It goes without saying food delivery brands face tremendous headwinds right now – from the long-running shifts in consumer behavior driven by the rise of smartphones and other mobile devices to today’s global health and economic […]

As COVID-19 continues to spread around the world, we place tremendous value and focus on the well-being and safety of our employees, partners, and customers. The Amazon Day One Blog is being updated regularly on all the ways Amazon is working to address this crisis. While the impact has been felt by everyone and across […]

In the previous blog post 7 defunct restaurant brands we can learn from, I reviewed how some historic restaurant brands failed to adjust to changing consumer preferences and market dynamics. This post examines the restaurant industry trends that we are watching for in 2020 and how AWS prepares restaurants for the impact. Trend 1: The […]

This is a point of view from Wavicle — an AWS Select Tier Consulting Partner specialized in custom data, analytics, and cloud solutions. “Eating out is fun.” You may or may not remember that nostalgic tagline from decades ago. Now there’s a modern 21st century corollary to it: “Eating in is fun.” Whether at home, […]

Local Measure is making travel and hospitality more human through technology. CEO of Local Measure Jonathan Barouch joined David Peller, Head of Worldwide Business Development for AWS Travel and Hospitality, for a wide-ranging discussion that uncovered insights into the industry and current landscape. — David Peller (DP): Tell me a little about your business, Local […]

Regardless of your age, it is likely that you have fond memories of visiting a restaurant brand that is no longer in existence. That restaurant may no longer be around because they likely failed to adjust to changing consumer preferences and market dynamics. By learning from our past, we can avoid repeating the same mistakes, […]

This is a point of view from Andrei Papancea, Cofounder and CEO of NLX – an AWS technology partner specialized in building the next generation of conversational applications. — As consumer demands are changing, brands are constantly looking for new ways to interact with customers. Digital conversations are on the rise. According to Smooch.io’s State […]

The average American today participates in 14.8 different loyalty programs, and odds are you’ve participated in one, too. Some of the larger travel and hospitality loyalty programs include Alaska Airlines Mileage Plan, Hilton Honors, and Domino’s Piece of the Pie. Programs like these are popular because they work. Loyalty members generate on average 12% to […]

80 Years – 50 Years – 6 Years – and all ready for the future Choice Hotels has served customers for more than 80 years. Korean Air Lines is celebrating 50 years of flight. Deliveroo has been satiating diners for just a little over six years now. Executives from these travel and hospitality leaders, as […]