Category: Travel and Hospitality

“When the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.” – Jeff Bezos As someone who was fortunate enough to spend the […]

This post is authored by Ryan Estes, VP of Technology at Datalex — Technology advancements have always been at the forefront of expansion and innovation in air travel. This is just as true for planes and as it is for the airline retailing experience. After recently celebrating 100 years of international travel, it is hard […]

“One of the only ways to get out of a tight box is to invent your way out” – Jeff Bezos Industries are going through difficult times; global businesses impacted by the prolonged lockdown must transform challenges into great opportunities. The world has witnessed similar events in the past, although maybe not quite at this […]

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This has been an unprecedented few months for the travel and hospitality industry: travelers and guests, providers and suppliers, employees and stakeholders alike. From almost every part of the world, we’ve heard stories from customers laser-focused on the safety and well-being of their guests and ‘above and beyond’ efforts to repatriate travelers. We’ve supported the […]

As Jeff Bezos stated in Amazon’s latest letter to shareholders, “The ability for organizations to access scalable, dependable, and highly secure computing power…is critical in this situation.” This is particularly true for travel and hospitality companies. Whenever disruption occurs, travel and hospitality companies’ attention turns to dealing with the immediate impact of a rapidly changing, […]

Previously, we have discussed how organizations have been stabilizing operations by aggressively optimizing costs, leveraging technology to support remote working, contact centers and ensuring both workforces and customers are safe. This is a complex and involved situation: ensuring maintaining a viable business, whilst balancing people and services, especially without a clear view of how and […]

It’s been said that challenges shouldn’t paralyze you but help discover who you are. We’ve seen time and again how immense challenges bring about incredible innovation. That is especially true today. Around the globe, travel and hospitality companies are taking advantage of the flexibility of the AWS Cloud to innovate quickly and meet the needs […]

This post is authored by Roger El Khoury – Founder and Managing Director of Neorcha. — How contactless services in hotels can help the industry bounce back Whilst we’re in the midst of the COVID-19 crisis, hoteliers around the world – as one of the hardest hit sectors globally- are preparing for a new normal. […]

There are only three measurements that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction, and cash flow. – Jack Welch Imagine having access to detailed, insightful, and ongoing feedback from your most frequent technology product users, culminating in an increase in your profitability. Would you refuse? […]