Category: Customer Solutions

In this post, we demonstrate how to create an automated email response solution using Amazon Comprehend. Organizations spend lots of resources, effort, and money on running their customer care operations to answer customer questions and provide solutions. Your customers may ask questions via various channels, such as email, chat, or phone, and deploying a workforce […]

In this post, we will demonstrate how to securely launch notebook instances in a private subnet of an Amazon Virtual Private Cloud (Amazon VPC), with internet access disabled, and to securely connect to Amazon Simple Storage Service (Amazon S3) using VPC endpoints. This post is for network and security architects that support decentralized data science […]

February 2023 Update: Console access to the AWS Data Pipeline service will be removed on April 30, 2023. On this date, you will no longer be able to access AWS Data Pipeline though the console. You will continue to have access to AWS Data Pipeline through the command line interface and API. Please note that […]

The importance of set pieces in football (or soccer in the US) has been on the rise in recent years: now more than one quarter of all goals are scored via set pieces. Free kicks and corners generally create the most promising situations, and some professional teams have even hired specific coaches for those parts […]

This is a guest post by Kustomer’s Senior Software & Machine Learning Engineer, Ian Lantzy, and AWS team Umesh Kalaspurkar, Prasad Shetty, and Jonathan Greifenberger. In Kustomer’s own words, “Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. Built with intelligent automation, we scale to meet the needs of […]

The intersection of DI and AI: Drug information refers to the discovery, use, and management of healthcare and medical information. Healthcare providers have many challenges associated with drug information discovery, such as intensive time involvement, lack of accessibility, and accuracy of reliable data. The average clinical query requires a literature search that takes an average of 18.5 hours. In addition, drug information often lies in disparate information silos, behind pay walls and design walls, and quickly becomes stale.

This post is co-authored with Jan Paul Assendorp, Thomas Lietzow, Christopher Masch, Alexander Meinert, Dr. Lars Palzer, Jan Schillemans of SIGNAL IDUNA. At SIGNAL IDUNA, a large German insurer, we are currently reinventing ourselves with our transformation program VISION2023 to become even more customer oriented. Two aspects are central to this transformation: the reorganization of […]

February 9, 2024: Amazon Kinesis Data Firehose has been renamed to Amazon Data Firehose. Read the AWS What’s New post to learn more. Amazon SageMaker Autopilot makes it possible for organizations to quickly build and deploy an end-to-end machine learning (ML) model and inference pipeline with just a few lines of code or even without […]

This is a guest post by Jakob Kohl, a Software Developer at the Süddeutsche Zeitung. Süddeutsche Zeitung is one of the leading quality dailies in Germany when it comes to paid subscriptions and unique users. Its website, SZ.de, reaches more than 15 million monthly unique users as of October 2021. Thanks to smart speakers and […]

This post was cowritten by Ziv Pollak, Machine Learning Team Lead, and Sarvi Loloei, Machine Learning Engineer at Clearly. The content and opinions in this post are those of the third-party authors and AWS is not responsible for the content or accuracy of this post. A pioneer in online shopping, Clearly launched their first site […]