Tag: analytics

Public sector organizations are experiencing a high volume of requests for information ranging from health to finances to municipal services. At a time when in-person interaction is limited, citizens can call into contact centers to get the insights they need to make real-time decisions about their health and safety. Many organizations are turning to the cloud to quickly scale and deploy a contact center. But, understanding your cloud contact center at granular level can help better serve your constituents.

Organizations across the globe are using advanced analytics and data science to predict and make decisions. They are finding ways to use their vast and diverse data stores to predict the best place to put their next retail store, what products to recommend to customers, how many employees they need for peak hours of operation, and how long a piece of machinery has until it needs maintenance. Public sector organizations in government, education, nonprofit, and healthcare are looking to use data to advance their missions too. Learn how.

Oklahoma State University in Oklahoma City (OSU-OKC), a two-year, technical-focused college, has historically faced challenges with consistent reporting, database management, and analytics. Technology generalists hired to do these tasks required extensive training to successfully extract data from traditional student information systems, manipulate data for state and federal compliance reporting, and generate limited campus reporting for operational or academic program review and analysis.

Data is an organization’s most valuable asset, and the volume and variety of data that organizations amass is always growing. Simpler data analytics, cheaper data storage, advanced predictive tools like machine learning (ML) and data visualization are necessary to make data-driven decisions and maximize the value of data. The new Data Lifecycle and Analytics in […]

As communities around the world grow, traffic congestion problems increase. Cities and states in addition to regional authorities face decisions around how to modernize, maintain, and budget for upgrades to their transportation network to improve the quality of life and safety of their residents. With private and public sector collaboration, officials can measure and analyze city transportation and congestion to make data-driven decisions that improve the quality of life for their residents.

The Urban Institute is a Washington, D.C.-based policy research organization dedicated to developing evidence-based insights that improve decision making, strengthen communities, and make people’s lives better. As a leader in data-driven policy research, the Urban Institute was looking for a solution that would enable it to run sophisticated data analytics and microsimulation models with flexibility, speed, and accuracy.

Health and Human Services (HHS) agencies collect endless amounts of data that, however abundant, often fails to paint the whole picture. Now, through the use of data lakes, healthcare agencies across the world are connecting disparate datasets, connecting information, and drawing new insights from years of data. HHS is in the midst of a digital […]

From Kenya to Colombia, Afghanistan to Indonesia, media and technology is being used in innovative ways to counter age-old drivers of conflict, ranging from election violence and inter-ethnic tension, to resource shortages and gender violence. The spread of technology is producing a transformation in conflict management and peacebuilding. Peacetech is a new industry that brings […]

A key challenge agencies face in their quest to adopt analytics is managing the volume of data stored in various silos. Locked away in those disparate systems are datasets that could help explain trends or enable agencies to plan for future events — if only people could access them. But even the data that agencies […]

A guest post by Darren Catalano, CEO of HelioCampus and former vice president of analytics at University of Maryland University College (UMUC).   Higher Education is at a tipping point. External factors, including an increased focus on student success and decreased revenue from previously reliable sources, are putting more pressure on institutions to become more […]