AWS Conversational AI (CAI) partner solutions empower enterprise customers to implement high quality, highly effective chatbot, voice assistant, and Interactive Voice Response (IVR) experiences through the domain expertise of AWS Partners and AWS AI/ML Services.

The demand for conversational AI interfaces continues to grow as users prefer to interact with businesses on digital channels. Enterprises are developing chatbots and voice assistants to increase user satisfaction, reduce operational costs, and achieve business goals.

Building conversational AI interfaces can be challenging, given the free-form nature of user interactions and unstructured data. AWS CAI partners can help you achieve your goals while reducing time to market.

AWS Partner Network
Cation Consulting

Cation Consulting

Cation Consulting leverages Natural Language CAI to build multi-lingual, multi-channel solutions. Cation enables high value customer interactions, at a lower cost, through enterprise chatbots and live chat with AI-powered agent-assist.

Deloitte

Deloitte

Deloitte is a services providers in the design, delivery, implementation, and scalability of high ROI conversational experiences. Their global CAI experts deliver solutions that are highly personalized, context-aware, and designed to serve users anytime, anyplace, and on any device.

NLX

NLX

Conversations by NLX™ enables companies to transform customer contact into personalized customer self-service. The product enables non-technical users to build and manage chat, voice, and multimodal conversational experiences, helping brands track and elevate self-service into a strategic asset.
Quantiphi

Quantiphi

Quantiphi leverages in-house accelerators built on top of AWS AI/ML Services to implement CAI solutions. Quantiphi leverages their expertise to design and implement complex conversation flows, derive insights, and develop dashboards showcasing impactful KPIs.

ServisBot

ServisBot

ServisBOT enables enterprises to build and manage self-service chatbots and voice assistants, faster and easier. Providing customers tools for complex solutions, security, back-end integrations, and analytics, low-code tooling and blueprints for business users.

TensorIoT

TensorIoT

TensorIoT delivers industry-leading conversational solutions including Alexa apps, Amazon Lex chatbots, and voice applications. Whether your customers contact you by phone, web, or SMS, TensorIoT has expertise to deliver the end-to-end solution that is right for you.

XAPP AI

XAPP AI

XAPP AI’s Optimal Conversation™ (OC) Studio empowers enterprises to create intelligent virtual assistants for voice and chat channels. OC Studio provides model, dialog, and content management, regression testing, and human-in-the-loop workflows to enable continuous CAI transformation.

Additional Resources

Discover more AWS Conversational AI Partners solutions and resources.

Best Practices in Conversational AI Design

Conversational leaders from Amazon discuss best practices in conversational AI design. Learn how to design for voice assistants and chatbots, how to handle fallbacks, the role of context and personalization, how to guide users along the happy path to successful engagement, and tips for creating intuitive flows.

Watch the webinar »

Ryanair Improves Customer Support using Amazon SageMaker

Using Amazon Lex and Amazon SageMaker, Ryanair built a chatbot that improves its customer support experience and helps customers find answers to their questions quickly and easily.

Read the case study »

Create a Question & Answer Bot with Amazon Lex and Amazon Alexa

In this post we provide a sample solution, called QnABot. The QnABot uses Amazon Lex and Amazon Alexa to provide a conversational interface for answers to customers' Frequently Asked Questions.

Read the blog »

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