AWS Conversational AI Competency Partners

Drive innovation and unlock greater business value with AWS Specialization Partners that have deep technical knowledge and proven customer success

AWS Conversational AI (CAI) partner solutions empower enterprise customers to implement high quality, highly effective chatbot, voice assistant, and Interactive Voice Response (IVR) experiences through the domain expertise of AWS Partners and AWS AI/ML Services.

The demand for conversational AI interfaces continues to grow as users prefer to interact with businesses on digital channels. Enterprises are developing chatbots and voice assistants to increase user satisfaction, reduce operational costs, and achieve business goals.

Building conversational AI interfaces can be challenging, given the free-form nature of user interactions and unstructured data. AWS CAI partners can help you achieve your goals while reducing time to market.

The AWS Competency Program is designed to identify, validate, and promote AWS Partners with demonstrated AWS technical expertise and proven customer success. The AWS Competency Program has validated that the partners below have demonstrated they can help customers migrate applications and legacy infrastructure to AWS.

Connect with AWS Conversational AI Competency Partners

Drive innovation, meet business objectives, and get the most out of your AWS services by partnering with technically validated AWS Partners.

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Additional Resources

Discover more AWS Conversational AI Partners solutions and resources.

What Do Consumers Really Think of Automated Customer Service?

Conversational AI solutions, like chatbots and interactive voice response systems (IVR), are a key component of enterprises’ customer service strategy. While reducing costs and increasing containment are often cited as reasons to implement automated solutions, it really comes down to providing a better customer experience—being available 24/7 on channels users prefer to interact.

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Customer Preferences: AI or Live Agents?

Dive into our infographic to understand customer preferences for automated CX solutions and live agents Learn how conversational AI compares to live agents.

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Stay informed with an in-depth report on our automated customer experience (CX) solutions survey. Learn how respondents have interacted with these solutions in the past year, and examine the tight spread between web and mobile site chatbots. Discover the top industries embracing automated CX for information gathering.

Read the Full Report » and Cation Chat Up Customers 24/7 for Better Experience

When Irish insurer wanted to create a more convenient process for onboarding motor insurance customers, it turned to Cation Consulting and AWS. By providing real-time automation of customer document processing and launching an AI chatbot assistant, can serve customers 24/7 and process motor insurance policies in minutes, instead of hours or days.

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Best Practices in Conversational AI Design

Conversational leaders from Amazon discuss best practices in conversational AI design. Learn how to design for voice assistants and chatbots, how to handle fallbacks, the role of context and personalization, how to guide users along the happy path to successful engagement, and tips for creating intuitive flows.

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Ryanair Improves Customer Support using Amazon SageMaker

Using Amazon Lex and Amazon SageMaker, Ryanair built a chatbot that improves its customer support experience and helps customers find answers to their questions quickly and easily.

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Create a Question & Answer Bot with Amazon Lex and Amazon Alexa

In this post we provide a sample solution, called QnABot. The QnABot uses Amazon Lex and Amazon Alexa to provide a conversational interface for answers to customers' Frequently Asked Questions.

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Next Steps

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