Category: Customer Enablement

Securonix, a six-time Gartner Magic Quadrant Leader for SIEM, processes more than 78 million security events per second to help organizations reduce cybersecurity threats in near real time. Facing rising data volumes and an increasingly complex threat landscape, the company partnered with AWS Enterprise Support to modernize its infrastructure, migrating Spark processing workloads to Amazon EKS across 40+ clusters executing over 10,000 concurrent jobs. The transformation delivered impressive results: 30% improvement in cost performance, 99.99% availability, 91% faster code deployment (from 3-4 hours to 15 minutes), and 50% reduction in job recovery time. This modernization not only freed engineering teams from maintenance overhead but also established a scalable foundation for future growth, including planned integration of Amazon Bedrock’s generative AI capabilities.

Discover how Deloitte leverages AWS Migration Hub Journeys to streamline cloud migrations for their clients. Learn about key features like migration templates, collaboration tools, and task orchestration that enable more efficient and effective migrations to AWS, as demonstrated through a successful pilot with a large insurance customer.

Discover how Atos leverages AWS Migration Hub Journeys to streamline cloud migrations, enhance collaboration, and transform migration project management. Learn about key features like multi-party login, Kanban-style progress management, and customizable journey templates that are elevating the way this global leader in digital transformation approaches cloud migrations.

We are excited to share the approach and experience of migrating a customer’s global eCommerce application to AWS, and how it was achieved successfully over one weekend. We will also highlight how the customer, Tech Mahindra, and AWS Professional Services (ProServe) collaborated in executing this successful migration journey leveraging AWS Application Migration Service.

Learn more about the foundational elements of Acquia’s Digital Experience Platform (DXP) offerings that provides a comprehensive suite of products, services, and support tailored for the Drupal content management system. Available on the AWS Marketplace, Acquia DXP augments Drupal’s capabilities by offering enterprise-level security, governance, and scalability through its cloud-based products and services.

Managed services are a key driver of partner profitability and customer success—with 52% of customers indicating a need for managed services as part of their partner procurement process, according to a Canalys study. We’re excited to announce new benefits for partners looking to build, market, and grow their managed services practice, including self-serve technical enablement, workshops with AWS experts, and discounts and credits to offset tooling costs.

Amazon outsourced management of its out-of-warranty device repairs to Genpact to meet regulatory requirements and customer expectations. Learn how Genpact leveraged its ContactUs.Ai framework and Amazon Connect to create an omnichannel solution allowing self-service and live support. This extends device lifetimes, increases customer satisfaction, and aligns with Amazon’s ESG priorities around Right to Repair regulations in Europe.

As organizations migrate applications to the cloud, they need tools to assess application portfolios for cloud readiness. CAST Highlight provides automated analysis of custom applications, identifying issues like outdated code, cloud migration blockers, and opportunities for cloud-native services. By integrating with AWS Migration Hub Journeys, CAST offers a template to orchestrate analysis of large portfolios across teams to accelerate cloud migration and modernization initiatives.

Contact centers often face challenges due to lack of visibility into customers’ omnichannel experiences. Joulica’s Customer Journey Analytics solution, part of AWS Contact Center Intelligence, provides a unified, real-time view of each customer’s journey across voice, digital, and social interactions. Built on AWS data streaming architecture, it empowers agents with holistic customer understanding and enhances customer satisfaction and brand perception through optimized experiences.

Contact centers can improve customer experiences using generative AI, which creates new content and conversations. Accenture’s Connected Customer Experience (CCE) solution incorporates AWS services to provide personalized human and AI interactions. It uses generative AI for agent assist, call summarization, and self-service FAQs. By leveraging generative AI on AWS, CCE aims to enhance agent productivity, reduce handle times, and deliver exceptional customer experiences.