Category: Management Tools

Shoreline empowers support and L1 teams to resolve incidents by providing rich debugging capabilities to accelerate root cause analysis, and enables developers with powerful debugging tools to run across their cloud deployments. Shoreline’s library of pre-built automations empowers teams with self-service tools to provide a non-disruptive support experience to customers. With Shoreline, previous remediations that were tedious and time consuming are transformed to an automated and interactive process.

The growth of cloud and managed services presents Managed Service Providers (MSPs) with a unique opportunity to grow their business. In this era of change, MSPs must look beyond traditional cloud operations and infrastructure. By expanding your services and building an in-house CCoE, and with guidance from the AWS Managed Service Provider Program, you can evolve your MSP business from the outdated, traditional framework into one that is truly next-generation.

Data centers represent the information bedrock that supports many aspects of the modern economy. When building cloud workloads, the practice of sustainability is to understand environmental impacts like energy consumption and apply best practices to reduce these impacts. Learn why IT operations have become a crucial component of sustainability strategies, and how IBM Turbonomic Application Resource Management (ARM) can help AWS customers with sustainability in the cloud.

We are excited to announce the new AWS Control Tower specialization for AWS Partners with AWS Control Tower service and software offerings. AWS Control Tower provides an easy way to set up and govern a secure, multi-account AWS environment—reducing complexity and time required to establish governance for multiple AWS accounts. Customers can now choose customized services and software solutions from AWS Partners that complement AWS Control Tower.

The Track-It! help desk and endpoint management system helps an organization track all IT tasks and end-user issues and requests in one place. The new AWS Quick Start for Track-It! help desk software by BMC Software solves this problem by simplifying the setup, configuration, and ongoing management of the system. It provides users an easy to implement, secure, globally accessible help desk and endpoint management system in a fraction of the time and cost of doing it yourself.

Customers considering advanced monitoring solutions based on machine learning to reduce false alarm notifications can choose DXC Technology as their implementation partner due to its vast domain experience across industry verticals and deep cloud technology expertise. Learn how DXC analyzed the challenges faced by a large global pharmaceutical company and how the proposed monitoring solution helped the customer save effort in handling false incidents.

Learn how T-Systems has enabled AWS Config at scale on Deutsche Telekom IT’s AWS landing zone, which is a brownfield environment with more than 600 AWS accounts. AWS Config is a governance and compliance service that enables you to assess, audit, and evaluate the configurations of your resources. The main motivator for Deutsche Telekom IT using AWS Config is that developing compliance checks using custom tools was time consuming, unscalable, and came with a large operational overhead.

Many applications are built to run on hybrid cloud environments, leveraging distributed services and data from multiple clouds, SaaS properties, on-premises infrastructure, and from the edge. Learn how Cisco Intersight Workload Optimizer (IWO) delivers application resource optimization, providing a unified view of customer application environments in public, private, and hybrid cloud environments. IWO’s real-time decision engine helps lower costs, automate workloads, and optimize application resources.

A fundamental component of the Operational Excellence pillar of the AWS Well-Architected Framework is evolving your environment, incorporating continuous improvement over time. Moving to the cloud should be transformational for a business, by adding agility, and making it easier to innovate. Learn how DXC Technology, an AWS Premier Consulting Partner, integrated their ServiceNow instances with AWS Support so they could accelerate ticket resolution via automating ticket processing.

Relevance Lab is a platform-led services company specializing in cloud, DevOps and automation, analytics, and digital transformation. RLCatalyst AppInsights from Relevance Lab is a product complementing the AWS Service Catalog AppRegistry to provide application-centric views of cloud resources combining infrastructure, applications, and services. It supports a dynamic CMDB for operational excellence and cost governance in ServiceNow. The application is available at ServiceNow Store at no additional cost.