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Integrating and Modernizing U.S. Health and Human Services Applications on AWS Using Red Hat Solutions

By Vani Eswarappa, Sr. Solutions Architect – AWS

Red Hat
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An important focus for Amazon Web Services (AWS) and Red Hat is supporting IT modernization for U.S. Health and Human Services (HHS) state government agencies.

HHS modernization efforts include moving to the cloud, connecting disparate datasets, and embracing shared services across multiple agencies.

The Red Hat and AWS cloud-based platform provides scalability, on-demand access to resources, and self-service functionalities to users. It also provides cost benefits and accelerated support services while optimizing resource utilization. AWS provides security features for storage and handling of healthcare-related sensitive data.

Red Hat is an AWS ISV Partner with the Containers Competency that helps customers get the most of the AWS Cloud by guiding them along their modernization journeys.

This post highlights how the strategic alignment of Red Hat and AWS supports the demand for healthcare integration and IT modernization in HHS state agencies. I will explore how to integrate and modernize HHS applications on AWS, and ensure they run in a resilient and scalable way to deliver high service quality and business value.


The mission of HHS is to enhance the health and well-being of all Americans. To meet these goals, HHS runs more than 100 programs offering protection for all U.S. citizens. HHS provides essential human services, especially for those who are least able to help themselves.

Government agencies are encouraged to cross-collaborate and share information on a structured basis. Legacy applications for Child Welfare, Child Support, SNAP and TANF, Eligibility Enrollment, and Health Benefit Exchange data is stored in disparate systems. This makes cross-platform collaboration challenging. There are often duplicate data and services, which result in complex systems that are expensive to maintain and operate.

To address these challenges, there is demand for a platform that provides a common IT interface between agencies. It needs a flexible, modular architecture that adapts to future requirements and can make changes quickly and consistently.

Figure 1 - Healthcare silos - duplicate data and services and expensive complexity.

Figure 1 – Healthcare silos lead to duplicate data and services and expensive complexity.

The State of Maryland leaders chose Red Hat and AWS to provide many of the shared services tools. These support their core systems automation (Red Hat Ansible Automation Platform, for example) and integration technologies (Red Hat Fuse and AMQ) to address cross-platform integration challenges.

Solution Overview

The following section shows a high-level reference architecture that any healthcare entity can adopt. It can solve challenges related to cross-program collaboration and reduce complexity associated with disparate systems owned by multiple agencies.

This shared data service platform consists of several Red Hat solutions running on AWS designed to address specific enterprise use cases:

  • Red Hat Enterprise Linux: An enterprise open source operating system (OS) that supports running traditional, on-premises applications in the cloud.
  • Red Hat OpenShift: An enterprise-grade Kubernetes platform that avoids vendor lock-in, offering a comprehensive set of services to enhance the management and developer experience for deploying enterprise applications on Kubernetes.
  • Red Hat Fuse: A distributed, cloud-native integration platform provides an API-centric, container-based architecture that decouples services to create, expand, and deploy independently.
  • Red Hat AMQ Broker: Supports streaming messaging architecture offering low latency, fault tolerance, and resilient message delivery. It is highly scalable and provides high throughput, and durable messaging platform to streaming applications, all of which contribute to better performance.
  • Red Hat 3Scale: An API management and security platform that makes it easier to share, distribute, control, monetize, and incorporate security features into APIs on an infrastructure platform built for performance and future growth. Red Hat 3Scale provides centralized control on APIs including analytics, access control, developer workflows, and more.
  • Red Hat JBoss Enterprise Application Platform (EAP): An application development platform with robust security features, performance, and scalability across agencies’ on-site, virtual, and cloud environments.
  • Red Hat Ansible Automation Platform: A solution that simplifies, centralizes, and automates management across the state’s IT infrastructure for greater productivity. It provides role-based access control, job scheduling, integrated notifications, and user-friendly graphical inventory management.

Figure 2 – Medicaid and Human Services Enterprise platform - cloud native.

Figure 2 – Cloud-native Medicaid and Human Services enterprise platform.

The above Red Hat solutions are deployed on OpenShift, an enterprise-ready Kubernetes platform offering a well-rounded platform experience out of the box for developers.

OpenShift Master nodes host the API server for cluster administration and management, Controllers, and etcd components of Kubernetes. OpenShift infrastructure nodes provide a built-in OpenShift container registry and an OpenShift router layer for routing traffic and monitoring OpenShift clusters.

Red Hat solutions—Red Hat Fuse, AMQ broker, 3Scale, and Red Hat Enterprise Application Platform—are deployed as Kubernetes pods on worker nodes. These pods can scale automatically, maintain the desired number of services, and provide better performance to the users of the platform.

AWS Services

Red Hat uses OpenShift on AWS to deploy their shared data platform. The scalable infrastructure of AWS allows agencies to host their growing workloads in a cost-effective way.

AWS offers out-of-the box features to ensure performance, reliability, scalability, and security with fine-grained access management required for managing sensitive healthcare information in distributed teams.

AWS services for shared data platform provides:

Infrastructure Services

  • AWS Direct Connect provides low latency and a secure and private connection to AWS required for connecting the agency’s network to their Amazon Virtual Private Cloud (Amazon VPC).
  • AWS Virtual Private Network (VPN) provides encrypted tunnels between the agency’s network to Amazon VPC for accessing sensitive data of citizens.
  • Amazon Route 53 provides a highly available and scalable DNS service to route end user traffic to infrastructure running on AWS.

Core Services

Security and Compliance Services

  • AWS Identity and Access Management (IAM) enables customers to provide fine-grained access control to AWS services and resources securely.
  • AWS Key Management Service (KMS) allows customers to create, import, rotate, delete, and manage permission on keys used for encrypting data at rest.
  • AWS Certificate Manager helps to securely manage customers’ TLS certificates for use with both AWS services and the customers’ applications.
  • AWS Config provides auditing capability to evaluate the AWS resource configuration, continuously monitor, and alert customers.
  • AWS WAF is a web application firewall that helps protect agencies’ web applications or APIs against common web exploits and bots that may compromise application security or consume excessive resources.

Figure 3 - Shared data platform on AWS.

Figure 3 – Shared data platform on AWS.

Red Hat has helped 10 states that have undergone this transformation by integrating multiple agency data in a shared platform. The solution is modular and MITA and FHIR compliant.

The first agency to adopt the shared data platform built on AWS using Red Hat solutions was the Maryland Department of Human Services (DHS).

DHS designed and built the Maryland Total Human-services Integrated Network (MD THINK) to deliver integrated health and human services programs to the state’s most vulnerable residents. DHS designed and launched MD THINK as a multi-agency platform in three months. The Maryland Office for Refugees and Asylees (MORA) now supports 15,000 citizens using the platform’s capabilities.

Customer Benefits

Improved Productivity

The new platform makes it easier for residents to access state services online, without having to travel to a local office or healthcare facility. It provides a single view of citizens across dozens of social services, and breaks down data barriers between agencies so that state and healthcare caseworkers can reduce the processing times from months to days.

Reduced Operational Costs

Uniting development and management on a single platform with an infrastructure-as-a-service (IaaS) model means project costs can be shared across multiple agencies. This helps reduce management and other staffing time and costs. This flexible, modular approach allows components to be modified without replacing the entire system, saving considerable labor costs and effort.

Standardized Security to Protect Sensitive Data

Protecting sensitive health records and citizens’ personal data is critical to the success of healthcare systems. The shared data services platform takes advantage of military-grade security capabilities embedded in Red Hat’s enterprise open-source technology. These capabilities enable healthcare systems to implement the structure they need so that data is shared and accessed only by authorized parties and protected from cybersecurity threats. With this support, HHS can comply with state and federal data regulations.


Government agencies need to modernize and transform services to more quickly adapt to evolving mission needs and meet the expectations of their stakeholders. Together, Red Hat and AWS enable agencies to benefit from open-source innovation while mitigating risk.

Red Hat and AWS provide the tools and technologies that let government agencies modernize and prepare their IT environments for digital transformation. Agencies can choose where to transform and where to use existing investments with a hybrid platform that supports both legacy and new applications and services.

Red Hat products are tested, certified, and supported on AWS to help public sector organizations meet their missions more securely with more efficiency, agility, and speed.

Learn more about Red HatAWS, and the Maryland Department of Human Services case study.


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