Category: Amazon Connect

With so many options to browse and discover products, consumers don’t shop linearly. Instead, they use many different, disparate channels along their shopping journey to discover and research products—from social media and websites, to email campaigns and targeted ads, as well as actually shopping in a brick-and-mortar store. Unfortunately, this disjointed approach obscures the shopper’s […]

As the pandemic quickly shifted the shopping habits of consumers around the world, many consumer packaged goods (CPG) companies have been eyeing an opportunity to expand into direct-to-consumer (DTC) sales as a way to grow market share, build their brands, test new products, and get closer to consumers. As this Forbes article notes, with double-digit […]

The number of connected cars on the road is set to rise from 125 million in 2020 to over 470 million by 2025. The push for electric vehicles is helping to accelerate a new era of modern vehicle architectures that are more centralized, with fewer distributed electronic control units driven by the introduction of domain […]

Even before the current pandemic, automotive retail was undergoing a fundamental shift towards a more digital and personalized experience. For years, automotive manufacturers (OEMs) and dealerships have witnessed a decrease in dealership visits and have experimented with new digital experiences and retail formats to counter this trend. In this blog, we will discuss how new […]

We all witnessed and probably personally experienced the massive shift to online ordering as the COVID-19 pandemic set in. Despite the shift and somewhat surprisingly, 80% of sales still involve physical stores. As ecommerce continues to mature and consumers become more digitally savvy, these trends have emerged: Online sales continue to soar, with a 42% […]

Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the backbone of the Modern Contact Center for Travel and Hospitality. This AWS Service, Amazon Connect, […]

This article originally appeared on Automotive News. How cloud technology can make call center experiences better for customers and more efficient for automotive brands and business “The sell it and forget it kind of relationship with customers just doesn’t add to a full brand experience,” says Art Schoeller, Vice President and Principal Analyst at Forrester […]

Germany, a Powerful Force in Retail In 2020, retail revenue in Germany was estimated to be $820 billion. According to Deloitte’s Global Powers of Retailing 2020 study, four of the top 20 largest retailers in the world are German companies: Schwarz Group (Lidl), Aldi, Edeka, and Rewe. And among the 250 largest retailers, 20 are […]

Financial services organizations are facing challenges around loyalty, persistent churn, fragmented attention, and driving organic growth. There are external factors contributing to these challenges, such as the widespread adoption of mobile services, new digital native market entrants, adapting to generational shifts, and critical industry requirements around compliance and regulations that makes cumbersome to provide innovation […]

2020 has taught us all a thing or two about adapting to change. Working, meeting with friends, and even doctors’ visits have all gone virtual. AWS re:Invent 2020 was no exception. Our premier event for the year, typically held over the course of one week in Las Vegas, was transformed into a multi-week virtual experience, […]