Category: Amazon Kendra

We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer […]

For many enterprises, critical business information is often stored as unstructured data scattered across multiple content repositories. Not only is it challenging for organizations to make this information available to employees when they need it, but it’s also difficult to do so securely so relevant information is available to the right employees or employee groups. […]

Amazon Kendra is releasing incremental learning to automatically improve search relevance and make sure you can continuously find the information you’re looking for, particularly when search patterns and document trends change over time. Data proliferation is real, and it’s growing. In fact, International Data Corporation (IDC) predicts that 80% of all data will be unstructured […]

Amazon Kendra is a highly accurate and easy-to-use intelligent search service powered by machine learning (ML). To simplify the process of connecting data sources to your index, Amazon Kendra offers several native data source connectors to help get your documents easily ingested. For many organizations, Google Drive is a core part of their productivity suite, […]

Amazon Kendra is a highly accurate and easy-to-use intelligent search service powered by machine learning (ML). To make it simple to search data across multiple content repositories, Amazon Kendra offers a number of native data source connectors to help get your documents easily ingested and indexed. This post describes how you can use the Amazon […]

June 2023: This post was reviewed and updated for accuracy. For many organizations, consolidating information assets and making them available to employees when needed remains a challenge. Commonly used technology like spreadsheets, relational databases, and NoSQL databases exacerbate this issue by creating more and more unconnected, unstructured data. Knowledge graphs can provide easier access and […]

Amazon Kendra is a highly accurate and easy-to-use intelligent search service powered by machine learning (ML). Amazon Kendra provides native connectors for popular data sources like Amazon Simple Storage Service (Amazon S3), SharePoint, ServiceNow, OneDrive, Salesforce, and Confluence so you can easily add data from different content repositories and file systems into a centralized location. […]

Based on our day to day experience, the information we consume is entirely digital. We read the news on our mobile devices far more than we do from printed copy newspapers. Tickets for sporting events, music concerts, and airline travel are stored in apps on our phones. One could go weeks or longer without needing […]

Many builders and teams on AWS use Confluence as a way of collaborating and sharing information within their teams and across their organizations. These types of workspaces are rich with data and contain sets of knowledge and information that can be a great source of truth to answer organizational questions. Unfortunately, it isn’t always easy […]

An enterprise typically houses multiple departments such as engineering, finance, legal, and marketing, creating a growing number of documents and content that employees need to access. Creating a search experience that intuitively delivers the right information according to an employee’s role, and the department is critical to driving productivity and ensuring security. Amazon Kendra is a […]