Category: Centralized operations management

Amazon DevOps Guru is a machine learning (ML) powered service that helps developers and operators automatically detect anomalies and improve application availability. DevOps Guru utilizes machine learning models informed by years of Amazon.com and AWS operational excellence in order to identify anomalous application behavior (e.g., increased latency, error rates, resource constraints) and surface critical issues that […]

If you use AWS Systems Manager OpsCenter, you might be familiar with the challenges of large numbers of OpsItems. When the same problem causes the creation of a significant number of OpsItems, it can be hard to see that these OpsItems are in fact the result of a single issue. It can also be difficult […]

An AWS Systems Manager (SSM) document is a resource that defines actions to perform on your managed instances. Each type—command documents, Automation documents, and session documents—serves a purpose. Depending on your use cases, you might use them to automate backup procedures for your applications, install packages, or use them across your fleet of instances for other DevOps […]

Update 01/2023: AWS Systems Manager announces Patch Policies, enabling cross account and cross Region patching. Patch Policies provide a user experience in a single console to easily define and enforce patch compliance across accounts and Regions with a few clicks. For more information, see Centrally deploy patching operations across your AWS Organization using Systems Manager […]

AWS Systems Manager Change Manager, a capability of AWS Systems Manager, is an enterprise change management framework for requesting, approving, implementing, and reporting on operational changes to your application configuration and infrastructure. With Change Manager, you can use preapproved change templates to help automate change processes for your resources and help avoid unintentional results when […]

OpsCenter provides a central location where operations engineers and IT professionals can view, investigate, and resolve operational work items (OpsItems) related to AWS resources. AWS Systems Manager Automation simplifies common maintenance and deployment tasks for Amazon Elastic Compute Cloud (Amazon EC2) instances and other AWS resources. You can use this capability to build automations to […]

The first post in this series, Reinventing automated operations (Part I), covered the importance of operations in the cloud and how deferring the creation of an operations plan can slow down your migration. In this post, I’ll share the primary mechanism of iterative improvement (aka flywheel) that AWS Managed Services (AMS) uses to increase operational […]

In this post, we will show you how to configure AWS Systems Manager OpsCenter to aggregate security findings from AWS Security Hub into OpsCenter as operational issues. OpsCenter helps operations engineers and IT professionals reduce issue resolution time by providing a central place to view, investigate, and resolve security issues.  AWS Systems Manager Explorer provides […]

You can use AWS Organizations to centrally manage and govern multiple accounts within your AWS organization. The service includes a management account, which has permissions to create accounts and manage and govern underlying infrastructure. The management account has wide permissions and access to accounts within the organization, so it should only be used for absolutely […]

Customers can use the AWS Service Management Connector for Jira Service Desk to enable the OpsCenter integration feature on Jira projects. Using a scenario involving an operational item in AWS, this blog post walks you through an example of investigating and resolving an OpsCenter OpsItem from within Jira Service Management.