Category: Customer Solutions

The Los Angeles LGBT Center has cared for, championed, and celebrated lesbian, gay, bisexual, transgender, and queer (LGBTQ+) individuals and families in Los Angeles and beyond since 1969. Today, it provides direct services for more LGBTQ+ people than any other organization in the world. The center’s chief information officer, Allen Spiegler, shares how the nonprofit adopted Amazon Connect to scale their crucial contact center services to meet explosive demand—virtually overnight.

Predictive maintenance solutions involve using artificial intelligence (AI) algorithms and data analytics tools to monitor operations, detect anomalies, and predict possible defects or breakdowns in equipment before they happen. To help keep aircraft mission ready, the Air Force turned to PavCon, LLC, (PavCon), a woman-owned small business, to create an actionable predictive maintenance solution powered by Amazon Web Services (AWS).

Using AWS, Edunation seamlessly responded to increasing demand during the COVID-19 pandemic. Edunation collaborates with top educational institutions across the Middle East and North Africa (MENA) region and provides all-in-one learning and school management solutions. Today, the EdTech is on a mission to push learning management systems (LMS) beyond virtual classrooms.

The surge in cloud-based online learning is “positive disruption,” said Melissa Loble, chief customer experience officer at Instructure, the maker of Canvas. She believes online learning has transformed the classroom on a global scale—in many ways for the better. Read four ways that Canvas and other cloud-based learning platforms have disrupted the educational landscape, both for traditional colleges and universities and global programs.

Families and students now learn with Alexa in their homes, and EdTech companies are using Alexa to help bridge the gap in engaging and accessible at-home learning. Two EdTech startups, NuMoola and Ecree, announced Alexa skills to help facilitate student learning using voice.

Mediknit is an online academy marketplace for healthcare professionals to access on-demand, need-based upskilling programs and professional development programs created by verified educators across the globe. In collaboration with GEM Institute of Laparoscopy and Robotic Surgery, Mediknit provides live surgery streams via the GEM Televersity portal for the continuing medical education (CME) needs of surgeons. With AWS, Mediknit scaled to meet the demand to provide this streaming solution across the globe.

This is a guest post by Maria Teleńczuk, research engineer at the Paris-Saclay Center for Data Science (CDS), and Alexandre Gramfort, senior research scientist at INRIA, the French National Institute for Research in Digital Science and Technology. Maria and Alexandre explain how they adapted their open source data challenge platform RAMP to train the models submitted by student challenge participants using Amazon Elastic Compute Cloud (Amazon EC2) Spot instances, and how they leveraged AWS to support three student challenges.

Cloud Innovation Centers (CICs) powered by Amazon Web Services (AWS) aim to empower public sector organizations to quickly create and test new ideas using Amazon’s innovation methodology. With the CIC program, students and researchers, along with AWS teams, focus on solving real-life societal challenges facing the public sector. Learn more about some of the digital solutions on challenges the CIC team published over the last quarter such as working to prevent opioid overdose, discovering new coronaviruses, and using machine learning to monitor beehive health.

In state and local government transportation, infrastructure owners like departments of transportation, traffic agencies, tolling authorities, public transit agencies, airports, and seaports, all strive to operate more efficiently. They’re working to deliver safe, dependable, and equitable transportation experiences to citizens, regardless of how, when, or where they travel. Forward thinking public agencies are turning to a new breed of solutions provider—one not tied to a legacy framework that cannot address current traveler needs. They work with system integrators, independent software vendors, and consultants to innovate using AWS to improve traffic safety, construction project management, analytics and reporting, and secure identification.

AWS recently participated in a technical demonstration, known as “On-Ramp 4,” to test edge computing capabilities for the Air Force’s Advanced Battle Management System (ABMS). ABMS is the Air Force’s contribution to the DoD’s Joint All Domain Command and Control (JADC2) vision. Under a Cooperative Research and Development Agreement (CRADA) with ABMS, AWS tested the ability to successfully integrate and deploy a tactical edge node solution leveraging highly resilient network connectivity and communications.