AWS Public Sector Blog

Category: Customer Solutions

headphones and laptop

Chatbots and call centers: Connecting with citizens during critical times

Chatbots and modern call centers provide governments with an efficient way to connect with citizens during critical times. Governments, health systems, and educational institutions are responsible for communicating and maintaining information portals regarding public safety, health and human services, emergency services, social services, and more. Now more than ever, communities are turning to their public sector organizations for up-to-date information. Read on to learn from organizations across industries and how they have scaled their services to meet increased demand.

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headphones on laptop

Optimizing your call center to improve citizen services with the cloud

Public sector organizations are experiencing a high volume of requests for information ranging from health to finances to municipal services. At a time when in-person interaction is limited, citizens can call into contact centers to get the insights they need to make real-time decisions about their health and safety. Many organizations are turning to the cloud to quickly scale and deploy a contact center. But, understanding your cloud contact center at granular level can help better serve your constituents.

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Academic medical research

Using artificial intelligence and machine learning to advance medical research

Academic medical centers (AMCs) are under pressure to reduce costs, innovate at scale, and improve operational performance. To do this, they’re turning to the cloud. Two AWS Partner Network (APN) Public Sector Partners used the cloud to create solutions for AMCs that use large datasets to help advance medical research and analyze genomic data. Learn how these two partners are building solutions in the cloud to help AMCs further their mission.

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Himawari-8

Himawari-8: Enabling access to key weather data

Last December, AWS announced the expansion of its collaboration with the U.S. NOAA to make environmental data easier to access and use through the Big Data Program. Users can now access new, authoritative NOAA data on AWS without needing to download and store their own copies. Researchers and entrepreneurs can deploy compute resources on-demand in the cloud, perform analysis quickly and efficiently, and save costs by letting researchers ask more questions and experiment more easily. One of the foundational datasets now available on AWS through this collaboration is Himawari-8, the Japan Meteorological Agency’s satellite dataset.

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Fix This episode 12

Happy Earth Day: The Fix This podcast April round up

Happy Earth Day! In April, the Fix This podcast focused on how the cloud can help people and organizations further understand human impact on the environment, and help them to achieve their sustainability goals. All episodes are available for streaming and download on Spotify, Apple Podcasts, Google Play, Stitcher, TuneIn, Overcast, iHeartRadio, and via RSS.

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Empowering education with critical infrastructure for remote learning and work

Empowering education with infrastructure for remote learning and work

Education ministries, colleges, and schools around the world are rapidly adopting remote learning and working to maintain business continuity and provide students with continued access to education. From quickly scaling learning management systems and launching virtual classrooms to upskilling educators and setting up remote help-desks, AWS and its education technology partners are providing mission-critical infrastructure that is enabling our customers to continue delivering against their missions, safely and efficiently. From Italy to Bahrain to the United States, check out these stories.

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Researcher working from home

Resources for researchers and institutions to work remotely

The rapidly changing and dynamic global health situation has impacted the lives of many people including researchers at universities and institutions worldwide. Many academic institutions are migrating to remote operations. Researchers are processing data, collaborating online, and trying to maintain labs remotely. Amazon and AWS are responding to these events in support of our communities and deploying resources and technology to enable remote learning and home working.

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Amazon Chime science fair

Student science fair goes virtual with Amazon Chime

In light of COVID-19, the Santa Clara Valley Science and Engineering Fair Association (SCVSEFA) was faced with the difficult decision of cancelling or postponing this year’s event to prevent the spread of the virus. A parent of a middle school student, an AWS employee, suggested that video conferencing might be used and connected the event planners with the Amazon Chime team. Within a week, the SCVSEFA and the Amazon Chime teams worked together to hold the science fair virtually.

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artificial intelligence and machine learning

Exploring the future of AI and ML in the public sector

From accelerating genomics research to addressing the teacher shortage to improving commutes, artificial intelligence (AI) and machine learning (ML) are fueling digital transformation in the government, education, nonprofit, and healthcare sectors. Austin Tanney, head of AI at Kainos, shared his ML learnings and where he sees the technology going.

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