Category: State or Local Government

State governments are currently experiencing a spike in the number of applications for social benefit programs. These programs serve millions of people every year to support healthcare and to help keep them out of poverty. To address the surge, agencies are looking at cloud-based services including artificial intelligence (AI), conversational bots, and call centers to improve the customer experience as well as workforce productivity, provide more visibility for agency leadership into program performance, and help reduce fraud, waste, and abuse.

The COVID-19 pandemic has demonstrated that public sector organizations need modern infrastructure, capabilities and controls to overcome the disruption caused by global health outbreaks. Organizations that embraced cloud services proved more responsive. They were able to continue operating remotely and serving their customers and citizens, demonstrating agility, scalability, and speed. In How Governments Can Build Resilience in a New Normal: Emerging Practices from Europe, the Middle East, and Africa, a new policy paper from the AWS Institute, we outline how organizations can use the cloud to recover from the disruption that the virus brought, as well as become more resilient for future challenges.

Toll operators are recognizing that facility and data resiliency are the key to navigating the current environment while preparing for any future disaster scenario or challenge. For departments of transportation and toll operators, this means operating traffic networks and tollways safely and efficiently and supporting essential services and workers—no matter the traffic volume.

The AWS Public Sector Summit Online 2020 is happening June 30 and registration is still open and at no-cost. Teresa Carlson, vice president of worldwide public sector at AWS, will host the event keynote, reflecting on the impressive global efforts of our customers and partners over the past few months and sharing the latest news and announcements. Three customers—from Rhode Island Department of Labor and Training, Navy ERP, and OTN—will join her on our virtual stage to tell their stories focused on fast migration, business resiliency, scalability, and innovation.

In May 2020, the AWS Public Sector Blog covered stories on the AWS Public Sector Summit Online 2020, chatbots and call centers, and open source solutions. Check out some of the top stories from the blog below. For more blog highlights from this month, you can also check out The Brief, hosted this month by Mike Colson.

The third episode of the Mission Critical Cloud Fix This podcast mini-series by Teresa Carlson, vice president of the worldwide public sector at Amazon Web Services (AWS), is now live. We dove into how the cloud helps state and local government customers deliver critical services to citizens. Interviews featured in the podcast include the state of West Virginia (WV), Smartronix, and Los Angeles County Internal Services Department (LA County ISD). You can stream all episodes on Spotify, Apple Podcasts, Google Play, Stitcher, TuneIn, Overcast, iHeartRadio, and via RSS.

Even in uncertain times, election officials and political stakeholders are committed to serving a dynamic electorate in a secure, scalable, and cost-effective way. Cloud-based technologies from Amazon Web Services (AWS) and the AWS Partner Network (APN) can help elections administrators, campaigns, and civic engagement organizations with access to information, security and scalability, and absentee voting workflow solutions.

Technology and the cloud can help address some of the world’s most pressing and immediate challenges, like battling COVID-19 and improving cities. At Amazon Web Services (AWS), we encourage innovation through technology in our AWS Cloud Innovation Centers (CICs). CICs are long-term, strategic collaborations with public sector organizations interested in solving societal problems through digital solutions while providing students a platform to learn by doing. Check out a few of the challenges CICs around the world have worked on so far this year.

In the United States, unemployment insurance claims are rising, with the current insured unemployment rate at 15.7%—the highest since the end of World War II. Many states are struggling with the volume of applications, causing legacy back-office systems to crash. Workforce West Va. identified three actions they could take to improve constituent services; many of these actions were enabled by the cloud.

City and state government leaders are on the front line fighting COVID-19. Government agencies need to reach their constituents at a moment’s notice to communicate everything from the location of disease hot spots, calls for volunteers, providing life-saving guidelines, and keeping the public informed about the current state of affairs. They need to be able to reach citizens virtually or through electronic methods, since meeting in person isn’t an option. In this blog, you learn how to create an Amazon Connect instance, set it up in over a dozen languages, and send messages to millions of people in a short period of time.