AWS Public Sector Blog

Introducing ‘Get started with generative AI on AWS: A guide for public sector organizations’

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Amazon Web Services (AWS) is excited to announce the release of a public-sector focused eBook on generative artificial intelligence (AI). Titled Get started with generative AI on AWS: A guide for public sector organizations, the new resource aims to help public sector leaders explore opportunities and best practices for adopting the technology responsibly.

Technologies like large language models (LLM) have shown great potential to automate tasks, personalize experiences, and enhance analysis capabilities across industries. However, we recognize public sector work holds unique obligations around accountability, accuracy, and equitable outcomes that must guide any technology changes.

Our new eBook provides guidance for navigating technical, cultural, and strategic considerations involved in building generative AI applications. Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides?

This cost-free resource aims to support leaders as they grapple with implementation challenges. In the eBook, our experts share the importance of starting with a clear goal and use case. Once that is defined, we dive deep into considerations like model selection, secure and responsible use, and staffing. We hope more organizations can benefit from AI safely by outlining a methodology informed by our experiences powering projects across government, education, and more.

An effective strategy starts with clear use cases

The eBook advises starting by precisely defining how generative AI might fit your operations and advance your mission. What are processes that could be streamlined versus areas ripe for innovation? Opportunities range from automated document processing to personalized services to accelerating analysis.

Carefully scoping initial applications helps determine skills and resources required for success. Testing modest pilots avoids overcommitting while providing critical learnings to refine subsequent efforts. Continued evaluation ensures AI augments rather than replaces human judgement where risks outweigh rewards.

Understanding technical considerations

Foundation models (FMs) represent a major step towards off-the-shelf AI applications. However, public sector realities necessitate considering variables like accuracy assurances, explainability needs, and effective oversight.

Model options are evaluated based on required outputs, compatible input types from available data sources, and customization desires on a spectrum from simple prompting to full retraining. Costs stem from hosting requirements and technical headcounts to develop, deploy, and maintain each approach.

Managing privacy, security, and compliance obligations

When building for public trust, data responsibility becomes paramount. The eBook outlines techniques for classification, access controls, and continuous adaptations to regulations. It also introduces tools supporting oversight needs around topics like detecting biases or inaccuracies over the long term.

Collaboration across legal, security, and technical roles proves crucial to scaling guardrails as AI interfaces with sensitive domains. Similarly, change-ready architectures allow iterative improvements without sacrificing compliance as technologies and standards evolve together.

Empowering multidisciplinary teams

Technical abilities required vary by project complexity, necessitating assessments of in-house skills versus outsourcing potential components. Basic applications may involve self-service prompt engineering through interfaces like Amazon Bedrock playgrounds.

More advanced customizations demand resources for tasks like model training, configuration within machine learning (ML) pipelines, or DevOps maintenance after deploying onto infrastructure. Clear communication regarding AI’s fit within broader strategic visions also galvanizes support.


In summary, the eBook provides an approachable framework and best practices compilation to help public sector organizations align generative AI capabilities with their constituents’ needs responsibly. Its publication signifies our dedication to powering innovations that serve humanity.

If you’re a public sector leader interested in learning more about how generative AI can help accelerate your mission, don’t miss the upcoming Transform Government with Generative AI learning series March 25-29. Hosted by AWS experts and featuring insights from agencies already applying these technologies, the series will guide attendees through key considerations for adoption highlighted in our eBook. Each session will explore practical steps for unlocking generative AI’s potential responsibly. Register today to reserve your spot.

Access our new eBook Get started with generative AI on AWS: A guide for public sector organizations.