AWS Public Sector Blog

Tag: Artificial Intelligence

AWS branded background design with text overlay that says "Elevating internal customer support at Thorn with AWS: A generative AI use case"

Elevating internal customer support at Thorn with AWS: A generative AI use case

Efficiently addressing internal customer support tickets can profoundly impact an organization’s productivity and employee well-being, apart from their ability to focus on the mission at hand. To meet these demands, many nonprofits, such as Thorn, are turning to innovative technology solutions. In this post, we explore how Thorn used Amazon Web Services (AWS) in conjunction with generative artificial intelligence (AI) to revolutionize their internal customer support for organization-wide IT, security, and engineering.

AWS branded background design with text overlay that says "How to use AWS Wickr to enable healthcare workers to interact with generative AI"

How to use AWS Wickr to enable healthcare workers to interact with generative AI

Amazon Web Services (AWS) Wickr is an end-to-end encrypted messaging and collaboration service with features designed to keep internal and external communications secure, private, and compliant. In this post, we present an architecture that uses the Wickr messaging solution for protected communication with a generative AI backend system, which uses an existing open source project: the AWS GenAI Chatbot. Read this post to learn more.

AWS branded background design with text overlay that says "Improving constituent experience using AWS-powered generative AI chatbots"

Improving constituent experience using AWS-powered generative AI chatbots

Generative artificial intelligence (AI) can transform the experience of state and local government constituents. With Amazon Lex, you can design and build sophisticated voice and text conversational interfaces, deploy omnichannel experiences with pre-built integrations to contact center solutions, and pay only for speech and text requests with no upfront costs or minimum fees. This post provides a technical walkthrough for building a generative AI chat-based solution.

Host Sarah Storelli is seated to the left of Olivia Peterson during the recording of their Behind the Cloud vodcast episode.

Reimagining the US federal financial space with generative AI: Insights from AWS executive Olivia Peterson

Olivia Peterson, director of federal financial sales at Amazon Web Services (AWS) Worldwide Public Sector (WWPS), is a kind and thoughtful trailblazer who has built a career embedded in customer obsession, while creating safe spaces for her team to thrive. She is the latest guest on the AWS Behind the Cloud vodcast, where she talked about the opportunities technology provides for federal financial agencies to fulfill their missions – from fighting financial crime to increasing internal efficiencies. Read this post to learn more.

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AWS commits $10M to support new Cancer AI Alliance with the Fred Hutch Cancer Center

Amazon Web Services (AWS) is proud to be a healthcare and technology partner for the Cancer AI Alliance (CAIA), a new initiative announced today. The CAIA is a consortium of four National Cancer Institute (NCI)-designated cancer centers, led by the Fred Hutch Cancer Center, and leading technology and service companies. AWS is contributing a total of $10 million towards the more than $40 million in funding that helps establish the CAIA.

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Demystifying AI: How RAG boosts efficiency in state and local government departments

Welcome to the frontier of public sector innovation, where artificial intelligence (AI) is not just a buzzword but a tool for transformative change. As citizens’ expectations evolve and the need for rapid, accurate information becomes more pronounced, state and local governments seek smarter ways to keep pace. Enter Retrieval-Augmented Generation (RAG) and large language models (LLMs)—the dynamic duo powering the next wave of efficient state and local government services.

AWS solutions for use cases across public sector industries

Companies across all industries face a multitude of challenges in their operations, many of which can be addressed through innovative uses of technology. By implementing use cases tailored to their specific needs, organizations can drive efficiencies, mitigate risks, and create competitive advantages. This comprehensive post explores some high-impact use cases with the corresponding Amazon Web Services (AWS) solution that can transform public sector industries.

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Reducing transcription costs by 60% using AWS AI/ML services

The process of transcribing video or audio files has traditionally been manual and time-consuming. Beyond the need for accurate and cost-effective transcriptions, attorneys have determined a need for timestamping capabilities, speaker identification, search and replace capabilities, the highlighting of specific words, editing capabilities, and most importantly, shortened turnaround times.To address the need for quicker and more accurate transcription of audiovisual files, the Contra Costa County (CCC) District Attorney’s (DA) Office reached out to Amazon Web Services (AWS) and partnered with AWS Partner ScaleCapacity to develop a solution that would automate the manual transcription process. Read this post to learn more.

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AWS joins global leaders in New York during United Nations General Assembly

While global leaders convened for the 79th session of the United Nations General Assembly (UNGA) in New York, Dave Levy, Amazon Web Services (AWS) Vice President of Worldwide Public Sector, met with business leaders, diplomats, and civic organizations to discuss AWS’s innovative approach to tackling global challenges. He delivered a fireside chat at the Concordia Annual Summit, and joined the Atlantic Council for two panels, where he shared AWS’s generative artificial intelligence (AI) and cloud services as key examples of how the company harnesses technological advancement to drive global impact. Read this post to learn more.

Christian Hoff sits across from host Sarah Storelli during the latest episode of the Behind the Cloud vodcast

Impacting every citizen and utilizing generative AI to enhance US federal civilian agencies: Insights from AWS executive Christian Hoff

Christian Hoff, director of federal civilian sales at Amazon Web Services (AWS) Worldwide Public Sector (WWPS), is an inspirational and humble trailblazer who has built a lifelong career of serving others and improving lives. He’s thrived through a multifaceted lens as a Lieutenant Colonel (Retired), mentor and mentee alike, and father. Read this post and listen to the latest episode of the AWS Behind the Cloud vodcast for Hoff’s professional and personal insights.