AWS Public Sector Blog

Tag: AWS Institute

How human-centered design can help public agencies design better digital services

A common driver of public sector transformation is the potential for efficiency. This is certainly one of the benefits of digitalization. However, I want to share a story that shows why we need to balance this focus on efficiency with an understanding of how people will use our services to achieve the best results for our efforts. I walk through how agencies can approach human-centered design to create better and more effective citizen services.

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Announcing the Future of Government Awards to recognize leaders in digital transformation

Nominations are now open for the Future of Government Awards, a new global awards program to recognize the people and projects leading the digital transformation of governments around the world. The Future of Government Awards program seeks to celebrate the hidden public sector heroes who work tirelessly to modernize their governments to improve citizen services. The awards champion innovative technology solutions that the public sector has created and shared—as well as the stories of government organizations that have successfully adapted and reused them. Nominate a public sector digital transformation hero today.

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Bias for Agile action speeds digital transformation in the public sector

When I worked in the UK government, I led the Government Digital Transformation Service (GDS) Transformation Program, where we used an Agile approach to modernize a range of services, from social care benefits to prison visit booking. Now, I work with the AWS Institute executive education program to teach public sector leaders how to accelerate and expand their impact for citizens with digital transformation. In this blog post, I share my experience using the Agile approach to transform government services, and offer some best practices for organizations who want to adopt a bias for Agile action to deliver successful modernization faster and at scale.

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How governments can use open source solutions for faster transformation and more

In my time working for the UK government’s Digital Marketplace as the service manager, I saw first-hand the benefits of open source in government. Combined with transparent processes, using open source solutions helped streamline digital project execution, build trust with constituents and the global community, and save time and money. Now, as the senior manager of government services (GovServices) at AWS, and as a teacher for the AWS Institute Executive Education Program, I want to share best practices for government leaders looking to use open source solutions.

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Six best practices for government leaders to plan for success with digital ID

Governments are increasingly adopting digital ID systems to improve inclusion and accessibility to public services. Based on the experiences shared by governments and by AWS experts who have worked to implement digital ID around the world, six lessons emerge about how to create the right strategic mindset for digital ID creation and implementation.

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Designing for success: Strategic approaches to digital ID systems using the cloud

As government services around the world become increasingly digitalized, digital ID systems — many running on the cloud — are a critical part of these digital transformations. In this post, we dive deep into how these digital ID systems are strategically designed around a common vision, and how the cloud can help.

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Governments look to digital ID to modernize services and boost growth

As governments around the world digitize services, individuals are required not only to prove their identities, but to do so on digital channels. This is a challenge not only for people without legal ID, but also for individuals with ID documents that are hard to use digitally. Cloud-based digital ID systems can be a solution to this challenge. Plus, digital ID creates a robust scope of benefits — and cloud-based approaches to implementing these systems provide the speed, scale, and security needed for digital ID to succeed.

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Why moving to the cloud should be part of your sustainability strategy

A recent report by 451 Research, part of S&P Global Market Intelligence, commissioned by the Amazon Web Services (AWS) Institute, reveals that moving enterprise and public sector IT workloads from on-premises data centers to the cloud can reduce energy consumption and associated carbon emissions by nearly 80%, and is five times more energy efficient than the typical on-premises Asia Pacific (APAC) data center.

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5 things public sector managers should know about cloud security accreditation programs

Accreditation programs and the organizational models that support them are priority considerations for public sector managers who are modernizing their IT. But managers often consider risk and compliance issues too late in the planning stage. Here are some key principles that can prevent accreditation-related issues from becoming a roadblock to cloud adoption.

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How governments can benefit from open source solutions to solve common challenges

Governments have similar problems and are not in competition, so using technology that others have developed and made freely available via open source to transform essential services makes sense. To make open source solutions easier to find for governments, AWS recently created an online repository: Open Government Solutions.

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