AWS Conversational AI Competency Partners
Enabling customers to deploy high quality, highly effective chatbots, voice assistants, and interactive voice response solutions using AWS AI/ML
AWS Conversational AI (CAI) partner solutions empower enterprise customers to implement high quality, highly effective chatbot, voice assistant, and Interactive Voice Response (IVR) experiences through the domain expertise of AWS Partners and AWS AI/ML Services.
The demand for conversational AI interfaces continues to grow as users prefer to interact with businesses on digital channels. Enterprises are developing chatbots and voice assistants to increase user satisfaction, reduce operational costs, and achieve business goals.
Building conversational AI interfaces can be challenging, given the free-form nature of user interactions and unstructured data. AWS CAI partners can help you achieve your goals while reducing time to market.
The AWS Competency Program is designed to identify, validate, and promote AWS Partners with demonstrated AWS technical expertise and proven customer success. The AWS Competency Program has validated that the partners below have demonstrated they can help customers migrate applications and legacy infrastructure to AWS.
Find AWS Conversational AI Partners
- Partner (A-Z)
- Partner (Z-A)
Discover more AWS Conversational AI Partners solutions and resources.
What Do Consumers Really Think of Automated Customer Service?
Conversational AI solutions, like chatbots and interactive voice response systems (IVR), are a key component of enterprises’ customer service strategy. While reducing costs and increasing containment are often cited as reasons to implement automated solutions, it really comes down to providing a better customer experience—being available 24/7 on channels users prefer to interact.
123.ie and Cation Chat Up Customers 24/7 for Better Experience
When Irish insurer 123.ie wanted to create a more convenient process for onboarding motor insurance customers, it turned to Cation Consulting and AWS. By providing real-time automation of customer document processing and launching an AI chatbot assistant, 123.ie can serve customers 24/7 and process motor insurance policies in minutes, instead of hours or days.
Best Practices in Conversational AI Design
Conversational leaders from Amazon discuss best practices in conversational AI design. Learn how to design for voice assistants and chatbots, how to handle fallbacks, the role of context and personalization, how to guide users along the happy path to successful engagement, and tips for creating intuitive flows.
Ryanair Improves Customer Support using Amazon SageMaker
Using Amazon Lex and Amazon SageMaker, Ryanair built a chatbot that improves its customer support experience and helps customers find answers to their questions quickly and easily.
Create a Question & Answer Bot with Amazon Lex and Amazon Alexa
In this post we provide a sample solution, called QnABot. The QnABot uses Amazon Lex and Amazon Alexa to provide a conversational interface for answers to customers' Frequently Asked Questions.
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