AWS Partner Network (APN) Blog

Tag: Amazon Lex

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Implement High-Quality Chatbot Solutions with AWS Conversational AI Competency Partners

We are excited to announce the new AWS Conversational AI Competency launching in Q1 2023, which helps enterprises implement high-quality, highly effective chatbot, virtual assistant, and IVR solutions through the expertise of AWS Partners. AWS Conversational AI Competency Partners provide domain expertise, tools, and services to aid in selecting use cases, defining Natural Language Understanding (NLU) Intents and training phrases, designing effective conversational flows, and more.

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Accenture’s Unified Agent Portal on AWS Improves Customer Experience and Reduces Operational Cost

How can you create and deliver consistent, convenient, and unified customer experiences that drive growth? Learn how Accenture’s Connected Customer Experience solves these challenges through its Unified Agent Portal, which provides truly omnichannel (voice, chat, SMS, email, and video) interaction handling, ticket management, dashboards and reporting, and role-based views for agents and supervisors in a user-friendly single pane of glass.

Presidio Builds Conversational Bots Using Amazon Lex and the Amazon Chime SDK

With the rise of voice assistants like Amazon Alexa, customer expectations for handling inquiries and transactions have shifted from the outdated phone keypad, also known as dual tone multi-frequency (DTMF), to modern conversational AI that enables machines to communicate with human beings. In this post, we demonstrate how Presidio implemented conversational AI to check the wait time and reserve a table at a restaurant using Amazon Chime SDK, Amazon Lex, and Amazon Polly.

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Reimagining Digital Transformation with Capgemini’s Digital Cloud Platform for Restaurants on AWS

The restaurant industry is experiencing an unprecedented transformational change. Elevated expectations for cleanliness, health, and safety are accelerating the adoption of contactless technologies, curbside pickup options, and mobile payments. Learn how Capgemini’s Digital Cloud Platform (DCP) for Restaurants empowers the industry to reimagine digital transformation by delivering compelling customer interaction and streamlined operations while reducing costs and improving efficiency.

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Creating Unique Customer Experiences with Capgemini’s Next-Gen Customer Intelligence Platforms

Customer experience is at its best when a customer perceives the experience offered is unique and aligns to their preferences. The need to engage, at a very personal level, becomes key. Learn how Capgemini’s data and analytics practice implements customer intelligence platforms on AWS to help companies build a unified data hub. This enables customer data to be converted into insights that can be used for reporting and building AI/ML predictive analytics capabilities.

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Adding AI/ML Services to Existing On-Premises and Cloud-Based Contact Centers Through the MRCP Network Protocol

Some contact center platforms don’t offer native integrations with AWS AI/ML services. Consequently, customers must learn to live with a “just enough” contact center until their license agreements expire, look for other options beyond AWS, or wait for the platform provider to build the integrations in future releases. Learn how Universal Speech Solutions (also known as Unispeech) created AWS AI/ML plugins that enable the non-native integrations.

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Transforming Customer Experience and Boosting Retention with AI-Powered Contact Centers

Today’s global marketplace relies heavily on contact centers for streamlining, maintaining, and maximizing customer service and sales at scale. Explore the role of machine learning solutions in transforming contact centers and the key aspects of Quantiphi’s contact center intelligence (CCI) solution built on AWS. Learn how it helped a U.S.-based consumer healthcare organization address contact center challenges by using custom artificial intelligence and ML techniques.

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Building Personalized Customer Experiences Using Amazon Connect and Servion’s ServDesk

Servion started collaborating with AWS on hosting custom applications built for contact center customers. This helped Servion acquire knowledge of AWS services related to security, administration, load balancing, database, and networking. Learn how to build differential and personalized experiences using Amazon Connect contact flows, AWS Contact Center Intelligence (CCI) services, and ServDesk agent widgets.

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Conversational Self-Service with Amazon Kendra, Amazon Lex, and XAPP AI

XAPP AI is an AWS Machine Learning Competency Partner that provides conversational AI solutions empowering the next generation of customer service and rapid ROI. Learn about a conversational self-service (CSS) solution created by XAPP AI and powered by AWS AI services. The solution gives you the ability to provide this level of self-service experience by allowing users to ask natural language questions and get accurate answers from existing corporate knowledge bases.

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How to Accelerate the Bank 4.0 Journey with the HCL Total Experience Suite on AWS

Digital continues to redefine the customer journey for banks, and the usage of digital channels is driving the next generation of customer experience. Learn how HCL Technology’s Ziva, FluidCCI, and APIHub solutions are fully built on AWS and form an end-to-end Bank 4.0 offering for traditional and digital banks looking to transform their agent, business, and customer experiences for digital differentiation and/or cost reduction initiatives.