Tag: Artificial Intelligence

Many organizations record calls which are potential gold mines of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, and campaign effectiveness. However, the sheer volume of phone calls exceeds a contact center’s ability to review and analyze them in order to glean those valuable insights. Learn how SourceFuse used custom microservices development to design a call center solution for a healthcare customer.

A digital journey is of strategic importance for many organizations, and digital transformation enabled by cloud technologies has increased efficiency and raised productivity with improved stakeholder experiences. To achieve these outcomes, transformation initiatives need to be holistic, interlinked, and inclusive. Learn how to supercharge customer experiences and make your contact center future-ready by leveraging HCLTech’s Fluid Contact Center Intelligence (Fluid CCI) and AWS AI/ML services.

In line with Capgemini Group‘s sustainability vision to become a net zero business by 2040, Sogeti has collaborated with AWS to find a pragmatic solution that is helping to bring this vision to life—the Sogeti Carbon Estimator (SCE). This tool can be used to automatically bring insights into the carbon footprint of any cloud component used to serve technology, including complex AI solutions enabled by MLOps. SCE highlights the goal of many cloud providers and businesses—to unlock the value of cloud sustainably.

As direct to customer (D2C) gains popularity among retailers, there’s an increasing need to mix online and offline experiences to improve customer engagements and sentiment. One such popular channel is popup stores. This post explores a Capgemini solution that uses Amazon Web Services (AWS) to help retailers engage with customers in a smart way. The solution leverages deep learning to enhance the customer experience through gamification and provides key insights and marketing leads to retailers.

A SaaS data platform may run in the account of an ISV or a dedicated account provided by the customer. Learn about the main AWS services SaaS data platforms can integrate with to provide customers with a seamless experience and take advantage of AWS services in order to accelerate their drive to meeting their business goals. Explore how those integrations can be built and examples of AWS ISV Partners who have successfully developed these integrations.

Like many of today’s leading media and streaming platforms, PBS wanted to take its overall user experience to the next level. That’s why PBS approached AWS Premier Tier Consulting Partner ClearScale, a leader in machine learning. ClearScale came up with a detailed roadmap for tackling PBS’s recommendation system project that included data operations, MLOps, and demonstrational user interface. Together, PBS and ClearScale decided to move forward with an AWS-powered solution on top of Amazon Personalize.

Data mesh is emerging as a paradigm for generating data-driven value and is gaining real-world adoption within industries like financial services and automotive. Learn about the user journeys of two types of data consumers in a mesh platform: business intelligence and data scientists. Explore how BI and AI/ML overlap within a set of data domains, and how a platform architecture further enables the desired experiences within a data mesh.

Industry analyst firm Gartner has published its annual report evaluating cloud AI developer services, the 2022 Magic Quadrant for Cloud AI Developer Services (CAIDS). AWS was once again named a Leader and placed highest among 13 recognized vendors for “Ability to Execute.” Choosing the right provider for cloud AI developer services is critically important right now. AWS Partners can leverage this report with their customers to showcase the value that AWS will bring to them.

Data quality is traditionally inconsistent and slow across teams and functions. Custom solutions are purpose-built, of varying quality, and rarely maintained. Elula developed a proprietary Data Quality Checker (DQC) powered by AWS Glue, and an Automated Data Assessment (ADA) user interface to accelerate the identification and prioritization of issues. Elula is an AWS Partner and leading provider of artificial intelligence (AI) software to the financial services sector.

AWS artificial intelligence services can serve as a kind of ready-made building block that enable companies of all sizes and sectors to gain experience and create their own AI services, without having to build the fundamental functions from the bottom up. Via the cloud, companies can access AWS AI services and create their own chatbots, image analysis, or personalization tools, for example. To implement and customize these services, companies can draw on the expertise of Trivadis – Part of Accenture.