Business Productivity

Tag: amazon chime voice connector

Providing anonymity on customer service calls using Amazon Chime Proxy Phone Sessions

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time. Unless you use masked phone numbers to connect those individuals, they may be required to share their personal phone numbers. We hear customers say […]

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A Builder’s Guide to Amazon Chime sessions at re:Invent 2019

At AWS re:Invent 2019, the Amazon Chime session track offers a breadth of new capabilities for web or telecom application developers. Let’s review the two main areas of focus for builders and developers with Amazon Chime in this year’s re:Invent. New Amazon Chime SDK The Amazon Chime SDK enables developers to build real-time experiences into […]

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Now achieve multi-region availability and proactive call monitoring with Amazon Chime Voice Connector

In March 2019, AWS launched Amazon Chime Voice Connector, a pay-as-you go SIP trunking service for your on-premises phone system that can save you over 50% on your voice calling costs. The service is delivered over your Internet connection or AWS Direct Connect and can elastically scale up or down to meet your business needs. […]

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Configuring Multi-Region Routing in Amazon Chime Voice Connector

Voice communications are often the front-line of a company’s identity. Companies require highly-available voice calling services to ensure they are always reachable by their customers. To ensure these requirements are met, businesses often build redundancy in their voice infrastructure and their connectivity to the Public Switched Telephone Network (PSTN). This post shows how you can […]

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