AWS for Industries

Category: Amazon Connect

AWS re:Invent 2020 – Power and Utilities Industry Guide

AWS re:Invent routinely fills several Las Vegas venues with standing-room only crowds, but we are bringing it to you with an all-virtual and free event this year. This year’s conference is gearing up to be our biggest yet and we have an exciting program planned for the Power & Utilities industry with five keynotes, 18 […]

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Preparing restaurant, catering, and food service companies for the California Consumer Privacy Act

Notice: Customers are responsible for making their own independent assessment of the information in this blog post. This post: (a) is for informational purposes only and nothing in this post constitutes (or is intended to constitute) legal guidance or advice with respect to the matters set forth herein, (b) represents current AWS product offerings and […]

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Building multilingual SMS chatbot campaigns to support COVID-19 patients remotely

The expansion of laboratory tests for COVID-19 have provided health systems with tools to screen for the coronavirus in their community. While some patients have tested positive for COVID-19 and were well enough to manage their symptoms and recover at home, healthcare providers have been challenged with identifying individuals who have waited longer than advisable […]

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Planning for recovery: 5 trends to watch in travel and hospitality’s new normal

Previously, we have discussed how organizations have been stabilizing operations by aggressively optimizing costs, leveraging technology to support remote working, contact centers and ensuring both workforces and customers are safe. This is a complex and involved situation: ensuring maintaining a viable business, whilst balancing people and services, especially without a clear view of how and […]

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NYC COVID-19 Rapid Response Coalition helps MetroPlus Health Plan partner to address the health and social needs of thousands at risk

With COVID-19 continuing to impact citizens globally, many individuals have been required to shelter-in-place to reduce the spread of the virus. While this has reduced the exposure risk for COVID-19, it has created social- and health-related challenges for individuals, such as access to healthy food, social service supports, and healthcare. To lessen the strain on […]

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How utility executives elevate the customer experience with Amazon Connect

Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]

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Dealing with disruption: How financial institutions are using cloud technology to respond to COVID-19 and reshape the industry

“Disruption.” It’s a word that we hear often in the Financial Services industry, typically when we describe innovations that create new markets or value networks that could potentially displace established norms, market leaders, or products. The unprecedented health challenge that the world is confronting today has brought a different type of disruption to the global […]

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How lekker Energie improves customer service productivity and accessibility with Amazon Connect

When we jointly assumed responsibility at lekker in 2013, the company was deep in the red. We strategically realigned lekker to prioritize “working backwards” from our customers’ needs and this resulted in a business turnaround. Since then, customer retention has played a major role in lekker’s sustainable profitability.  While customers come to lekker because of […]

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Executive Conversations: Jonathan Barouch, CEO, Local Measure

Local Measure is making travel and hospitality more human through technology. CEO of Local Measure Jonathan Barouch joined David Peller, Head of Worldwide Business Development for AWS Travel and Hospitality, for a wide-ranging discussion that uncovered insights into the industry and current landscape. — David Peller (DP): Tell me a little about your business, Local […]

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7 defunct restaurant brands we can learn from

Regardless of your age, it is likely that you have fond memories of visiting a restaurant brand that is no longer in existence. That restaurant may no longer be around because they likely failed to adjust to changing consumer preferences and market dynamics. By learning from our past, we can avoid repeating the same mistakes, […]

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