Category: Amazon Connect

Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the backbone of the Modern Contact Center for Travel and Hospitality. This AWS Service, Amazon Connect, […]

This article originally appeared on Automotive News. How cloud technology can make call center experiences better for customers and more efficient for automotive brands and business “The sell it and forget it kind of relationship with customers just doesn’t add to a full brand experience,” says Art Schoeller, Vice President and Principal Analyst at Forrester […]

Germany, a Powerful Force in Retail In 2020, retail revenue in Germany was estimated to be $820 billion. According to Deloitte’s Global Powers of Retailing 2020 study, four of the top 20 largest retailers in the world are German companies: Schwarz Group (Lidl), Aldi, Edeka, and Rewe. And among the 250 largest retailers, 20 are […]

Financial services organizations are facing challenges around loyalty, persistent churn, fragmented attention, and driving organic growth. There are external factors contributing to these challenges, such as the widespread adoption of mobile services, new digital native market entrants, adapting to generational shifts, and critical industry requirements around compliance and regulations that makes cumbersome to provide innovation […]

2020 has taught us all a thing or two about adapting to change. Working, meeting with friends, and even doctors’ visits have all gone virtual. AWS re:Invent 2020 was no exception. Our premier event for the year, typically held over the course of one week in Las Vegas, was transformed into a multi-week virtual experience, […]

AWS re:Invent 2020, our annual conference for AWS leaders to share the latest advances in AWS technologies, has been a huge success so far. For three weeks, we’ve heard about cutting-edge innovations from keynote speakers, and in this blog, I would like to discuss some of the latest announcements that are most relevant to the […]

AWS re:Invent routinely fills several Las Vegas venues with standing-room only crowds, but we are bringing it to you with an all-virtual and free event this year. This year’s conference is gearing up to be our biggest yet and we have an exciting program planned for the Power & Utilities industry with five keynotes, 18 […]

Notice: Customers are responsible for making their own independent assessment of the information in this blog post. This post: (a) is for informational purposes only and nothing in this post constitutes (or is intended to constitute) legal guidance or advice with respect to the matters set forth herein, (b) represents current AWS product offerings and […]

The expansion of laboratory tests for COVID-19 have provided health systems with tools to screen for the coronavirus in their community. While some patients have tested positive for COVID-19 and were well enough to manage their symptoms and recover at home, healthcare providers have been challenged with identifying individuals who have waited longer than advisable […]

Previously, we have discussed how organizations have been stabilizing operations by aggressively optimizing costs, leveraging technology to support remote working, contact centers and ensuring both workforces and customers are safe. This is a complex and involved situation: ensuring maintaining a viable business, whilst balancing people and services, especially without a clear view of how and […]