AWS for Industries

Category: Contact Center

Improving customer service interactions in the hospitality industry using Amazon Connect

Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]

Read More

The future of air travel retailing

Travel is a personal experience, whether you are traveling for leisure, business, or a combination of both. When people travel, they dream about exotic places, the opportunity to meet new people, make connections, create partnerships, or drive new business. There are thousands of travel technology topics I could write about, but with the IATA Airline […]

Read More

AWS re:Invent 2019 – Travel and Hospitality Industry Guide

*Updated Oct 24, 2019 AWS re:Invent is a conference hosted by Amazon Web Services for the global cloud computing community. The event features keynote announcements, training and certification opportunities, access to more than 2,000 technical sessions, a partner expo, after-hours events, and so much more. re:Invent 2019 will take place Dec 2-6 in Las Vegas. […]

Read More