AWS for Industries

Category: Messaging

Industrial Personnel & Hazard Tracking with Amazon Location Service

Introduction Hot work is defined as any operation that could be an origin of ignition in an environment with flammable materials. According to the U.S. Chemical Safety and Hazard Investigation Board (CSB), hot work is one of the most common causes of worker death. It is also leading cause of industrial fires. A hot work […]

mobile customer verification for travelers

Capa Airline Leaders’ Summit—an AWS Look at How Digital Transformation Is Reinventing the Customer Experience

I recently attended the CAPA Airline Leaders’ Summit – Airlines in Transition in Manchester, United Kingdom. As noted in my previous blog, I was thrilled to engage with my peers in person again and share my thoughts on how airlines are using digital transformation to prepare for the future and to optimize core operations. In […]

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How to Integrate Your Headless Commerce Retail Store With Commercetools—Part 2

In our previous post How to Integrate Your Headless Commerce Retail Store With Commercetools—Part 1, we walked you through the process to integrate an ecommerce store front end with a backend retail microservice from the commercetools solution using commercetools’s APIs. Built in the Amazon Web Services (AWS) cloud, commercetools provides a set of flexible REST […]

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How to Integrate Your Headless Commerce Retail Store With Commercetools – Part 1

In recent years, many retailers have adopted new, modern ecommerce strategies as a point of differentiation by creating unique shopping experiences that reduce friction and increase customer engagement. Headless commerce is one approach that has gained a lot of traction because the storefront technology is decoupled from the backend commerce functionality. With headless commerce, you […]

Text-to-order architecture

How Restaurants Can Win Over Generation Z With Text To Order

Introduction Generation Z (Gen Z), the generation born between 1997 to 2012, includes 67 million individuals, or roughly 20 percent of the US population. Gen Z individuals spend more time texting, also known as short messaging service (SMS), on their mobile devices than any other demographic. The pandemic has galvanized most restaurants to add food […]

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How to Integrate Your AWS Cloud-Native Dynamic Supply Chain Application With External Systems

In our previous blog, How to build a dynamic supply chain platform: a primer, we discussed how companies can use Amazon Web Services (AWS) to build a dynamic supply chain that can proactively react to events and also provide complete visibility, communication, and data transfer. By collecting and analyzing near-real-time supply chain data, companies can […]

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Know Before You Go: Retail Attendee Guide for AWS Summit London 2022

After two long years, we’re excited to welcome our customers back to AWS Summit London, an in-person event packed with brand new and exclusive content, sessions, demos, and activities. To help you navigate the event, we’ve assembled this guide to share our recommendations. Based on our extensive experience working with retail customers, these will help […]

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How Retailers Can Create an Intelligent Contact Center With Infosys Cortex and Amazon Connect

Digital commerce has grown exponentially, and that growth has subsequently increased the digital touchpoints where brands and customers interact. Because contact centers help retailers respond to customer questions and issues, they play a significant role in a retailer’s ability to earn and keep customers’ trust, especially when the contact center can help solve postpurchase challenges […]

cloud-based omnichannel contact center

FSI Services Spotlight: Feature Amazon Connect

This edition of the Financial Services Industry (FSI) Services Spotlight monthly blog series highlights five key considerations for customers running workloads on Amazon Connect: achieving compliance, data protection, compute environment isolation, audits with APIs, and access control/security. Across each area, we will examine specific guidance, suggested reference architectures, and technical code to help streamline Amazon Connect service approval. […]

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Improving Customer Experience and Delivering 94% Savings Using Amazon Lex

Introduction All contact centers face a difficult balancing act between customer wait time and agent staffing. If not done right, contact centers might either staff too many agents, thus increasing operating costs, or too few agents, thus increasing customer wait time. This increased wait time translates to poor customer experience and even lost customers. What […]