AWS for Industries

Tag: restaurants

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Reimagining the Restaurant Industry Through Conversational AI

The restaurant industry faced severe challenges during the pandemic. In the United States alone, 110,000 establishments closed. Nearly 2.5 million jobs were erased from pre-pandemic levels. According to the National Restaurant Association sales dropped by $240 billion from an expected $899 billion. Restaurant brands are taking action to preserve their business, improve customer loyalty, and […]

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Executive Conversations: Noah Glass, founder and CEO of Olo

Noah Glass, founder and CEO of Olo, joins Steven M. Elinson, AWS Head of Worldwide Restaurants and Food Services, to discuss how he started and then took his company public through an initial public offering (IPO). Olo, short for Online Ordering, became a lifeline during the recent disruption of the restaurant industry. Glass founded the […]

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How restaurants are augmenting data to drive insights

The restaurant industry (restaurants, catering, and food service distribution), is experiencing massive change, including the need to adopt dynamic business models such as delivery, pickup, and contactless service. At the same time, competition, labor costs, and consumer expectations are greater than ever. This environment creates an opportunity for organizations to augment existing data with third-party […]

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PathSpot: Enabling handwashing hygiene, innovation, and insights

  PathSpot provides the travel and hospitality industry a hygiene management system designed to protect businesses and their customers from contaminants and ensure effective and frequent handwashing. PathSpot has raised over $10M in venture funding to date, most recently a $6.5M Series A led by Valor Siren Ventures. PathSpot has been featured as one of […]

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Re-thinking the Fine Dining experience

In previous blog posts I have shared insights, inspiration, and customer success stories from restaurants and catering/contract food service organizations. The majority of the observations have come from the Quick Service Restaurant (QSR), Fast/Quick Casual and Casual Dining segments of the industry. As a result, I have received many ‘playful’ comments from Fine Dining establishments. […]

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Planning for recovery: 5 trends to watch in travel and hospitality’s new normal

Previously, we have discussed how organizations have been stabilizing operations by aggressively optimizing costs, leveraging technology to support remote working, contact centers and ensuring both workforces and customers are safe. This is a complex and involved situation: ensuring maintaining a viable business, whilst balancing people and services, especially without a clear view of how and […]

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Challenging times begets innovation for travel and hospitality companies

It’s been said that challenges shouldn’t paralyze you but help discover who you are. We’ve seen time and again how immense challenges bring about incredible innovation. That is especially true today. Around the globe, travel and hospitality companies are taking advantage of the flexibility of the AWS Cloud to innovate quickly and meet the needs […]

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Preparing for travel and hospitality’s recovery

This post is authored by Roger El Khoury – Founder and Managing Director of Neorcha. — How contactless services in hotels can help the industry bounce back Whilst we’re in the midst of the COVID-19 crisis, hoteliers around the world – as one of the hardest hit sectors globally- are preparing for a new normal. […]

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Five bets for the next five years: Technology transformations in the restaurant business

During my career in the restaurant business, technology went from being a standalone, assembly-language based point-of-sale system with limited functionality and importance to a highly integrated, mission-critical ecosystem. Looking back, much of the timing and nature of this evolution was not predictable, but there were certain clear trends that informed pre-emptive bets. These in turn, […]

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How food delivery brands are providing connected experiences in an uncertain time

This post is authored by Ido Bar Oz, Strategic Cloud Alliances Director at Braze, an AWS Competency Partner — It goes without saying food delivery brands face tremendous headwinds right now – from the long-running shifts in consumer behavior driven by the rise of smartphones and other mobile devices to today’s global health and economic […]

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