Category: Amazon Lex

Customers expect personalized contact center experiences. They want easy access to customer support and quick resolution of their issues. Delighting callers with a quick and easy interaction remains central to the customer experience (CX) strategy for support organizations. Enterprises often deploy omni-channel contact centers so that they can provide simple mechanisms for their customers to […]

For the past few decades, physician burnout has been a challenge in the healthcare industry. Although patient interaction and diagnosis are critical aspects of a physician’s job, administrative tasks are equally taxing and time-consuming. Physicians and clinicians must keep a detailed medical record for each patient. That record is stored in the hospital electronic health […]

The last year has made delivering high-quality customer contact center support extremely challenging. Consumers have increasingly abandoned brick-and-mortar retail shopping and traditional banking in favor of digitally enabled experiences, which brings unprecedented call volumes to contact centers. In many cases, call center staff are also working remotely, which makes it even more difficult to meet […]

Amazon Lex is a service for building conversational interfaces into any application. The new Amazon Lex V2 console and APIs make it easier to build, deploy, and manage bots. The Amazon Lex V2 console and APIs provide a simple information architecture in which the bot intents and slot types are scoped to a specific language. […]

Chatbots, virtual assistants, and Interactive Voice Response (IVR) systems are key components of successful customer service strategies. We had the pleasure of hearing from three AWS Contact Center Intelligence (AWS CCI) Partners as part of our Best Practices in Customer Service Automation webinar, who provided valuable insights and tips for building automated, customer-service solutions. The […]

For many students, embarking on a higher education journey is an exciting time filled with new experiences. However, like anything new, it also can also bring plenty of questions to answer and obstacles to overcome. Oklahoma State University, Oklahoma City (OSU-OKC) recognized this, and was intent on providing a better solution to address student questions […]

This blog post was last reviewed and updated August, 2022 with updated verbiage and screenshots for BankingBot. Amazon Lex is a service for building conversational interfaces into any application. The new Amazon Lex V2 Console and APIs make it easier to build, deploy, and manage bots. In this post, you will learn about about the […]

Imagine being able to schedule a meeting or get notified about updates in your code repositories without leaving your preferred messaging platform. This could save you time and increase productivity. With the advent of chatbots, these mundane tasks are now easier than ever. Amazon Lex, a service for building chatbots, offers native integration with popular […]

Hello and welcome to our first “This month in AWS Machine Learning” of 2021! Every day there is something new going on in the world of AWS Machine Learning—from launches to new to use cases to interactive trainings. We’re packaging some of the not-to-miss information from the ML Blog and beyond for easy perusing each […]

Natural conversations often include pauses and interruptions. During customer service calls, a caller may ask to pause the conversation or hold the line while they look up the necessary information before continuing to answer a question. For example, callers often need time to retrieve credit card details when making bill payments. Interruptions are also common. […]