Category: Amazon Comprehend

Earlier this year, the Australian Bureau of Statistics (ABS) ran the Australian Census, the agency’s most significant workload, on Amazon Web Services (AWS). The Census is the most comprehensive snapshot of the country, and includes around 10 million households and over 25 million people. With the COVID-19 pandemic causing lockdowns across the country, ABS needed a digital option for the Census that was accessible and reliable for millions of people. They turned to the cloud.

Public sector organizations want to innovate the way they engage their communities to make information easier to access, improve user experience, expand their reach by supporting multiple communication channels, and improve efficiency and scalability through intelligent automation. Conversational artificial intelligence (AI) and chatbots can be used to transform the customer experience, enhance engagement, improve services, and help scale more simply.

During the COVID-19 pandemic, educational institutions that operated on in-person model shifted many of their traditionally in-person operations and activities—including grading, assessments and testing, and admissions—to a virtual format, where many had never been before. Educational technology (EdTech) companies around the world used the cloud to help quickly create and scale to meet the needs of these academic institutions while maintaining a consistent and smooth student experience.

Streetlives, a nonprofit organization based in New York City, uses technology to host a community-built web app for people who are homeless, communities considered vulnerable, and social service providers in New York City (NYC). Streetlives is a community-built mobile website that enables people who are homeless or in poverty to easily find, rate, and recommend social services across New York City. Adam Bard, Founder of Streetlives, explains how AWS Promotional Credits helps the organization deliver up-to-date, validated social service information to the communities of New York City.