AWS Government, Education, & Nonprofits Blog

Tag: Natural Language Processing

Listen to Citizen and Student Sentiment with Machine Learning

Twitter has hundreds of millions of active users each month and supports multiple languages on their platform. These users engage with nonprofits, need citizen services, and learn at schools, universities, and other educational institutions. As a consequence, public sector organizations look to social media not only to communicate with the public, but also to gain insights about the citizens, volunteers, and students they serve. Wouldn’t it be great to know if people had positive or negative opinions about your city, school, nonprofit, or organization? What are they talking about and how many other people share that view?

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Using a Serverless Architecture to Collect and Prioritize Citizen Feedback

Just as companies listen to their customers to align the business with their client needs, government organizations listen to their citizens to improve the citizen experience. In order to get feedback, many organizations use different tools with a multi-channel approach, such as customer comments, Helpdesk calls, emails, social media, or mobile apps. Using Amazon Simple […]

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