Category: Artificial Intelligence

Today’s global marketplace relies heavily on contact centers for streamlining, maintaining, and maximizing customer service and sales at scale. Explore the role of machine learning solutions in transforming contact centers and the key aspects of Quantiphi’s contact center intelligence (CCI) solution built on AWS. Learn how it helped a U.S.-based consumer healthcare organization address contact center challenges by using custom artificial intelligence and ML techniques.

Leveraging data to make better decisions is critical for driving optimal business outcomes. Palantir empowers organizations to rapidly extract maximum value from one of their most valuable assets—their data. Palantir Foundry solves for the real-world application of AI, and not how it works in the lab. Effective AI is impossible without a trustworthy data foundation, a representation of an institution’s decisions, and the infrastructure to learn from every decision made.

XAPP AI is an AWS Machine Learning Competency Partner that provides conversational AI solutions empowering the next generation of customer service and rapid ROI. Learn about a conversational self-service (CSS) solution created by XAPP AI and powered by AWS AI services. The solution gives you the ability to provide this level of self-service experience by allowing users to ask natural language questions and get accurate answers from existing corporate knowledge bases.

With exponential increases in the amount of visual data such as images and videos being generated, image analytics is fast becoming a major business driver for many organizations. The Deloitte Image Recognition Framework is a cloud-based image recognition platform leveraging machine learning to automatically distinguish between two images. It helps customers deploy image recognition and analytics solutions and customize it per their business requirements.

When it comes to healthcare and patient data, managing and storing data involves some of the greatest challenges of any industry. Disparate input sources, the need for real-time monitoring, and HIPAA data security and regulatory compliance are all necessary to maintain sensitive and personally identifiable health records. Learn how SourceFuse’s hospital ancillary revenue insights solution helps extract, analyze, and generate business insights and KPIs using patient prescription information from thousands of e-prescriptions.

Asset integrity management is a key activity for energy companies, and with recent advances in the field of machine learning, specifically computer vision, there are digital technologies that can enhance customers’ existing workflows and help plan preventative work. Learn how Wipro’s visual inspection and integrity management solution, InspectAI, can help customers deploy a cloud-based solution and transform their inspection process on AWS.

Innovations in AI technologies are yielding novel approaches to automation that fit the Indian market. Lumiq is spearheading such efforts and leveraging deep domain knowledge of the industry and machine learning to help create solutions for the future, today. Learn how Lumiq’s Drishti Document AI, an intelligent document parsing solution built on Amazon Textract, helps optimize and accelerate customer onboarding journeys.

There is broad acceptance that AI and ML will help improve health outcomes for patients, and make healthcare more affordable. Data Science as a Service (DSaaS) from Change Healthcare is a secure, managed, healthcare data science platform that customers can leverage the embedded datasets and load their own datasets to be linked to deliver transformative and compliant insights. Learn how Change Healthcare built DSaaS to address the needs of practitioners developing AI/ML algorithms.

Despite the investments and commitment from leadership, many organizations are yet to realize the full potential of artificial intelligence (AI) and machine learning (ML). How can data science and analytics teams tame complexity and live up to the expectations placed on them? MLOps provides some answers. Hear from AWS Premier Consulting Partner Reply how you can “glue” the various components of MLOps together to build an MLOps solution using AWS managed services.

Amazon Connect is an easy-to-use cloud contact center platform that helps enterprises provide superior customer service at a lower cost. TCS has built an adapter that can pick up the customer queries from social messenger channels and bring them into the web chat channel of Amazon Connect. This post describes the high-level architecture of the TCS solution, potential benefits, and ways to extend the solution to leverage other AWS services.