Tag: Amazon Kendra

Customer service agents communicate with many individuals using channels such as inbound and outbound calls, emails, chats, and social media messaging. For channels like email or social media messaging, there is typically a target timeframe within which the agent needs to reply to the customer. Learn about an AI-powered solution called Smart Reply developed by Axrail, an AWS Advanced Tier Services Partner that provides outcome-based digital transformation through analytics and application modernization.

Tech-savvy consumers are reaching brands through various means and touchpoints, and this trend has made digital marketers accelerate content creation and delivery. From strategizing, implementation planning, building state-of-the-art user experiences, setting up infrastructure, and innovating custom product developments, Perficient helps businesses get personalized, content-led experiences into the market faster with Adobe Experience Manager and AWS.

Cloud-based contact centers that leverage AI for enhancing the customer experience are gaining wide acceptance. TCS RemacX is an AI-powered CX collaboration space that extends Amazon Connect’s out-of-the box capabilities. It provides ways for customers to get insurance quotes, for example, and assists customer with FAQs using Amazon Lex. It also supports proactive customer communication like automated reminders for payments due using Amazon Pinpoint, and video calling using Amazon Chime.

We are excited to announce the new AWS Conversational AI Competency launching in Q1 2023, which helps enterprises implement high-quality, highly effective chatbot, virtual assistant, and IVR solutions through the expertise of AWS Partners. AWS Conversational AI Competency Partners provide domain expertise, tools, and services to aid in selecting use cases, defining Natural Language Understanding (NLU) Intents and training phrases, designing effective conversational flows, and more.

Engage360, built by Persistent Systems and powered by Amazon Kendra, is a security-certified app on Salesforce AppExchange that lets you provide machine learning-powered search and recommendations right inside Salesforce Sales Cloud, Salesforce Service Cloud, and Salesforce Financial Services Cloud. It transforms how Salesforce users securely discover, access, and deliver relevant knowledge distributed across disparate enterprise information silos and content formats.

In construction, new methods of capturing site information, such as laser scanning, photogrammetry, drone photography, and continuous video monitoring have presented challenges for file storage, analysis, and archiving. Learn how the Nasuni Analytics Connector can help architecture, engineering, and construction customers gain business insight from file data, while using many of the network-attached storage they’re familiar with.

Increasing penetration of analytics in the life sciences industry is expected to drive significant growth for businesses in the coming years. Learn about Accenture’s life sciences data and analytics accelerator which enables customers to respond to these challenges and use data for their competitive advantage. Particular focus is given to the commercial domain and use of analytics to increase customer engagement and optimize sales and marketing.

Group insurance companies need to provide higher service levels to their stakeholders—employers, employees, brokers, other ecosystem partners, and their own insurance personnel—to remain competitive. Using Vitech’s V3locity Application Service allows group insurance companies to exceed the necessary service levels (short-term and long-term) while offloading the management of the associated application and infrastructure services to Vitech, through its collaboration with AWS.

Learn about the AWS AI services stack for government agencies and partners to develop intelligent automation solutions to extract information from digitalized paper documents. Intelligent Document Processing (IDP) is a solution that enables extraction and processing of specific data elements from documents using AI and machine learning techniques. AWS services that add AI/ML intelligence to IDP solutions include Amazon Textract, Amazon Comprehend, Amazon Augmented AI, and Amazon Kendra.

Some contact center platforms don’t offer native integrations with AWS AI/ML services. Consequently, customers must learn to live with a “just enough” contact center until their license agreements expire, look for other options beyond AWS, or wait for the platform provider to build the integrations in future releases. Learn how Universal Speech Solutions (also known as Unispeech) created AWS AI/ML plugins that enable the non-native integrations.