AWS Architecture Blog
Category: Customer Solutions
Decreasing incident response time for OutSystems with AWS serverless technology
Leading modern application platform space OutSystems is a low-code platform that provides tools for companies to develop, deploy, and manage omnichannel enterprise applications. Security is a top priority at OutSystems. Their Security Operations Center (SOC) deals with thousands of incidents a year, each with a set of response actions that need to be executed as […]
A modern approach to implementing the serverless Customer Data Platform
When building a Customer Data Platform (CDP), advertising and marketing Independent Software Vendors (ISVs) face a unique set of challenges. The ISV can help organizations with the heavy lifting required to build, secure, and maintain near real-time, high volume CDPs. However, architecting CDPs using traditional on-premises technologies can introduce multiple complexities and can limit deployment […]
Email delta cost usage report in a multi-account organization using AWS Lambda
AWS Organizations gives customers the ability to consolidate their billing across accounts. This reduces billing complexity and centralizes cost reporting to a single account. These reports and cost information are available only to users with billing access to the primary AWS account. In many cases, there are members of senior leadership or finance decision makers […]
Architecting near real-time personalized recommendations with Amazon Personalize
Delivering personalized customer experiences enables organizations to improve business outcomes such as acquiring and retaining customers, increasing engagement, driving efficiencies, and improving discoverability. Developing an in-house personalization solution can take a lot of time, which increases the time it takes for your business to launch new features and user experiences. In this post, we show […]
Why Signeasy chose AWS Serverless to build their SaaS dashboard
Signeasy is a leading eSignature company that offers an easy-to-use, cross-platform and cloud-based eSignature and document transaction management software as a service (SaaS) solution for businesses. Over 43,000 companies worldwide use Signeasy to digitize and streamline business workflows. In this blog, you will learn why and how Signeasy used AWS Serverless to create a SaaS […]
Insights for CTOs: Part 3 – Growing your business with modern data capabilities
This post was co-wrtiten with Jonathan Hwang, head of Foundation Data Analytics at Zendesk. In my role as a Senior Solutions Architect, I have spoken to chief technology officers (CTOs) and executive leadership of large enterprises like big banks, software as a service (SaaS) businesses, mid-sized enterprises, and startups. In this 6-part series, I share […]
Women write blogs: a selection of posts from AWS Solutions Architects
For International Women’s Day and Women’s History Month, we’re featuring more than a week’s worth of posts that highlight female builders and leaders. We’re showcasing women in the industry who are building, creating, and, above all, inspiring, empowering, and encouraging everyone—especially women and girls—in tech. A blog can be a great starting point for you […]
How UnitedHealth Group Improved Disaster Recovery for Machine-to-Machine Authentication
This blog post was co-authored by Vinodh Kumar Rathnasabapathy, Senior Manager of Software Engineering, UnitedHealth Group. Engineers who use Amazon Cognito for machine-to-machine authentication select a primary Region where they deploy their application infrastructure and the Amazon Cognito authorization endpoint. Amazon Cognito is a highly available service in single Region deployments with a published service-level […]
Enhance Your Contact Center Solution with Automated Voice Authentication and Visual IVR
Recently, the Accenture AWS Business Group (AABG) assisted a customer in developing a secure and personalized Interactive Voice Response (IVR) contact center experience that receives and processes payments and responds to customer inquiries. Our solution uses Amazon Connect at its core to help customers efficiently engage with customer service agents. To ensure transactions are completed […]
Connecting an Industrial Universal Namespace to AWS IoT SiteWise using HighByte Intelligence Hub
This post was co-authored with Michael Brown, Sr. Manufacturing Specialist Architect, AWS; Dr. Rajesh Gomatam, Sr. Partner Solutions Architect, Industrial Software Specialist, AWS; Scott Robertson, Sr. Partner Solutions Architect, Manufacturing, AWS; John Harrington, Chief Business Officer, HighByte; and Aron Semie, Chief Technology Officer, HighByte Merging industrial and enterprise data across multiple on-premises deployments and industrial […]