Category: Customer Solutions

This is a guest post co-written with Arun Sudhir from Eightfold AI. Eightfold is transforming the world of work by providing solutions that empower organizations to recruit and retain a diverse global workforce. Eightfold is a leader in AI products for enterprises to build on their talent’s existing skills. From Talent Acquisition to Talent Management […]

This post is written in collaboration with Philipp Karg and Alex Gutfreund  from BMW Group. Bayerische Motoren Werke AG (BMW) is a motor vehicle manufacturer headquartered in Germany with 149,475 employees worldwide and the profit before tax in the financial year 2022 was € 23.5 billion on revenues amounting to € 142.6 billion. BMW Group is one of the […]

Amazon Redshift is a fast, fully managed cloud data warehouse that makes it straightforward and cost-effective to analyze all your data at petabyte scale, using standard SQL and your existing business intelligence (BI) tools. Today, tens of thousands of customers run business-critical workloads on Amazon Redshift. Amazon Redshift Serverless makes it effortless to run and […]

This post is co-written by Anshuman Varshney, Technical Lead at Gameskraft. Gameskraft is one of India’s leading online gaming companies, offering gaming experiences across a variety of categories such as rummy, ludo, poker, and many more under the brands RummyCulture, Ludo Culture, Pocket52, and Playship. Gameskraft holds the Guinness World Record for organizing the world’s […]

This post is co-written with Preshen Goobiah and Johan Olivier from Capitec. Apache Spark is a widely-used open source distributed processing system renowned for handling large-scale data workloads. It finds frequent application among Spark developers working with Amazon EMR, Amazon SageMaker, AWS Glue and custom Spark applications. Amazon Redshift offers seamless integration with Apache Spark, […]

Building a data platform involves various approaches, each with its unique blend of complexities and solutions. A modern data platform entails maintaining data across multiple layers, targeting diverse platform capabilities like high performance, ease of development, cost-effectiveness, and DataOps features such as CI/CD, lineage, and unit testing. In this post, we delve into a case […]

This post was co-written with Rajiv Arora, Director of Data Science Platform at Gilead Life Sciences. Gilead Sciences, Inc. is a biopharmaceutical company committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis, inflammation, and cancer. A leader in virology, Gilead historically relied on these drugs for growth but now […]

This is a guest post co-written with Mukul Sharma, Software Development Engineer, and Ozcan IIikhan, Director of Engineering from GoDaddy. GoDaddy empowers everyday entrepreneurs by providing all the help and tools to succeed online. With more than 20 million customers worldwide, GoDaddy is the place people come to name their ideas, build a professional website, […]

SmugMug operates two very large online photo platforms, SmugMug and Flickr, enabling more than 100 million customers to safely store, search, share, and sell tens of billions of photos. Customers uploading and searching through decades of photos helped turn search into critical infrastructure, growing steadily since SmugMug first used Amazon CloudSearch in 2012, followed by […]

In this post, we discuss challenges with relational databases when used for real-time analytics and ways to mitigate them by modernizing the architecture with serverless AWS solutions. We introduce you to Amazon Managed Service for Apache Flink Studio and get started querying streaming data interactively using Amazon Kinesis Data Streams. We walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. Key performance indicators (KPIs) of interest for a call center from a near-real-time platform could be calls waiting in the queue, highlighted in a performance dashboard within a few seconds of data ingestion from call center streams.