Tag: amazon chime voice connector

How can I add Amazon Lex voice bots my existing telephony services? Many customers would like to improve the customer contact experience by incorporating voice chatbots. However, customers may not want to disrupt their telephony infrastructure in order to add this capability — for example, they may wish to leverage existing infrastructure, retain telephone numbers, […]

Introduction When creating an Amazon Chime SDK Voice Connector dashboard with the help of Amazon CloudWatch’s robust monitoring capabilities, you can proactively identify and address issues that may arise, ensuring uninterrupted and high-quality voice communication. Amazon Chime SDK Voice Connector is a cloud-based service that provides Session Initiation Protocol (SIP) trunking for voice calling. It […]

Introduction The Amazon Chime SDK Call Analytics Real-Time Summarizer is a solution that provides real-time summarization of the phone conversation held through Amazon Chime SDK Voice Connector that leverages the Amazon Chime SDK call analytics to provide real-time summarization of phone conversation health. This demo, Amazon Chime SDK Call Analytics Real-Time Summarizer, utilizes the Amazon […]

Amazon Chime SDK Voice Connector is a cloud-based service that provides SIP trunking for voice calling. It is widely used by businesses and organizations to facilitate communication with customers and partners. With Amazon Chime Voice SDK Connector, you can connect your existing phone system to the cloud and take advantage of features such as scalability, […]

Amazon Chime SDK launches hands-on workshop for real-time call analytics You can now learn how to use Amazon Chime SDK real-time call analytics with the Using Amazon Chime Call Analytics Workshop, a recent addition to AWS Workshops, a growing collection of self-paced tutorials designed to teach practical skills and techniques to solve business problems with AWS. […]

The Amazon Chime SDK Public Switched Telephone Network (PSTN) Audio makes it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. The CallAndBridge action enables developers to take an incoming call from one phone number and forward/bridge the caller to a new outbound call. […]

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time. Unless you use masked phone numbers to connect those individuals, they may be required to share their personal phone numbers. We hear customers say […]

At AWS re:Invent 2019, the Amazon Chime session track offers a breadth of new capabilities for web or telecom application developers. Let’s review the two main areas of focus for builders and developers with Amazon Chime in this year’s re:Invent. New Amazon Chime SDK The Amazon Chime SDK enables developers to build real-time experiences into […]

In March 2019, AWS launched Amazon Chime Voice Connector, a pay-as-you go SIP trunking service for your on-premises phone system that can save you over 50% on your voice calling costs. The service is delivered over your Internet connection or AWS Direct Connect and can elastically scale up or down to meet your business needs. […]

Voice communications are often the front-line of a company’s identity. Companies require highly-available voice calling services to ensure they are always reachable by their customers. To ensure these requirements are met, businesses often build redundancy in their voice infrastructure and their connectivity to the Public Switched Telephone Network (PSTN). This post shows how you can […]