Category: Amazon Lex

This post was co-written by John Heater, SVP of the Contact Center Practice at NeuraFlash. NeuraFlash is an Advanced AWS Partner with over 40 collective years of experience in the voice and automation space. With a dedicated team of conversation designers, data engineers, and AWS developers, NeuraFlash helps customers take advantage of the power of Amazon […]

Conversational AI can deliver powerful, automated, interactive experiences through voice and text. Amazon Lex is a service that combines automatic speech recognition and natural language understanding technologies, so you can build these sophisticated conversational experiences. A common application of conversational AI is found in contact centers: self-service virtual agents. We’re excited to announce that you […]

The intersection of DI and AI: Drug information refers to the discovery, use, and management of healthcare and medical information. Healthcare providers have many challenges associated with drug information discovery, such as intensive time involvement, lack of accessibility, and accuracy of reliable data. The average clinical query requires a literature search that takes an average of 18.5 hours. In addition, drug information often lies in disparate information silos, behind pay walls and design walls, and quickly becomes stale.

In parts one and two of our guide to conversation design with Amazon Lex, we discussed how to gather requirements for your conversational AI application and draft conversational flows. In this post, we help you bring all the pieces together. You’ll learn how draft an interaction model to deliver natural conversational experiences, and how to […]

Update June 20th 2022: The Automated Chatbot Designer is now generally available. Since the preview launch, we have improved quality of intent recommendations and diversity of utterances, introduced a click-through experience, and added usability enhancements. These updates, further reduces time and effort it takes to design a chatbot. Today, we’re launching the Amazon Lex automated […]

It’s almost here! Only 9 days until AWS re:Invent 2021, and we’re very excited to share some highlights you might enjoy this year. The AI/ML team has been working hard to serve up some amazing content and this year, we have more session types for you to enjoy. Back in person, we now have chalk […]

We are excited to announce the availability of AWS conversational AI partner solutions, which enables enterprises to implement high-quality, highly effective chatbot, virtual assistant, and Interactive Voice Response (IVR) solutions through the domain expertise of AWS Partners and AWS AI and machine learning (ML) services. The partners highlighted in this announcement include Cation Consulting, Deloitte, […]

Chatbots are increasingly becoming an important channel for companies to interact with their customers, employees, and partners. Amazon Lex allows you to build conversational interfaces into any application using voice and text. Amazon Lex V2 console and APIs make it easier to build, deploy, and manage bots so that you can expedite building virtual agents, conversational […]

Mobile service providers manage a high volume of customer service calls daily. Rapidly evolving network technology and device innovations are shaping customer expectations. Delighting callers with a quick interaction is core to a successful customer experience strategy. Mobile subscribers contact customer support for several reasons such as requesting a new SIM card, changing a plan, […]

Retailers want to stay engaged with their customers as they move seamlessly between digital channels and physical storefronts. By delivering personalized and consistent experiences across a range of retail touchpoints, companies can drive brand loyalty. Customers contact retailers’ customer support for reasons such as checking order status, updating shipping preferences, redeeming loyalty points, managing refunds, […]