Category: Amazon Lex

It’s almost here! Only 9 days until AWS re:Invent 2021, and we’re very excited to share some highlights you might enjoy this year. The AI/ML team has been working hard to serve up some amazing content and this year, we have more session types for you to enjoy. Back in person, we now have chalk […]

We are excited to announce the availability of AWS conversational AI partner solutions, which enables enterprises to implement high-quality, highly effective chatbot, virtual assistant, and Interactive Voice Response (IVR) solutions through the domain expertise of AWS Partners and AWS AI and machine learning (ML) services. The partners highlighted in this announcement include Cation Consulting, Deloitte, […]

Chatbots are increasingly becoming an important channel for companies to interact with their customers, employees, and partners. Amazon Lex allows you to build conversational interfaces into any application using voice and text. Amazon Lex V2 console and APIs make it easier to build, deploy, and manage bots so that you can expedite building virtual agents, conversational […]

Mobile service providers manage a high volume of customer service calls daily. Rapidly evolving network technology and device innovations are shaping customer expectations. Delighting callers with a quick interaction is core to a successful customer experience strategy. Mobile subscribers contact customer support for several reasons such as requesting a new SIM card, changing a plan, […]

Retailers want to stay engaged with their customers as they move seamlessly between digital channels and physical storefronts. By delivering personalized and consistent experiences across a range of retail touchpoints, companies can drive brand loyalty. Customers contact retailers’ customer support for reasons such as checking order status, updating shipping preferences, redeeming loyalty points, managing refunds, […]

As air travel starts to pick up in many parts of the world, digitization continues to transform the aviation industry. Airlines are working to reduce the number of touchpoints at the airport. Best practices have been implemented to minimize the number of physical interactions between employees and travelers. As a result, customer service is undergoing […]

Auto insurance companies are focusing on digital innovations to meet customer needs. Digital-first engagements provide tailored coverage, transparent information, and seamless experiences. The shift to virtual channels for customer service that occurred during the pandemic is unlikely to revert to traditional channels for many customers. The change in consumer behavior continues to accelerate due to […]

As you plan your new Amazon Lex application, the following conversation design best practices can help your team succeed in creating a great customer experience. In our previous post, we discussed how to create the foundation for good conversation design. We explored the business value of good conversational design and provided some tips on building a team. We also talked about the importance of identifying use cases to create an informed foundation for your conversational interfaces. Throughout our series, we emphasize the importance of keeping the customer at the focus of your design process—this will improve the customer experience.

New trends are shaping the credit card industry as shopping habits have rapidly evolved over the last 18 months. The pandemic has accelerated the move away from cash towards cards. Card issuers are transforming their products to better serve cardmembers through innovations such as contactless payments and mobile wallet. The rapid change in consumer behavior […]

Conversational interfaces have the potential to allow customers to interact more naturally with automated systems. From virtual assistants to concierge chatbots, conversational interfaces can bring convenience and personalization to customers at scale. However, these benefits depend not only on the technology that the Amazon Lex platform and other AWS services can provide, but also on […]