AWS Public Sector Blog

Tag: Amazon Polly

laptop next to a pile of paperwork and a pen

Improving customer experience for benefits eligibility and enrollment

State governments are currently experiencing a spike in the number of applications for social benefit programs. These programs serve millions of people every year to support healthcare and to help keep them out of poverty. To address the surge, agencies are looking at cloud-based services including artificial intelligence (AI), conversational bots, and call centers to improve the customer experience as well as workforce productivity, provide more visibility for agency leadership into program performance, and help reduce fraud, waste, and abuse.

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Fix This episode 15: State & local government

Mission critical cloud: State and local government, on the Fix This podcast

The third episode of the Mission Critical Cloud Fix This podcast mini-series by Teresa Carlson, vice president of the worldwide public sector at Amazon Web Services (AWS), is now live. We dove into how the cloud helps state and local government customers deliver critical services to citizens. Interviews featured in the podcast include the state of West Virginia (WV), Smartronix, and Los Angeles County Internal Services Department (LA County ISD). You can stream all episodes on Spotify, Apple Podcasts, Google Play, Stitcher, TuneIn, Overcast, iHeartRadio, and via RSS.

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Education Perfect

Improving learning with advanced algorithms and text-to-speech technology

In 2012, Education Perfect (EP) wanted to use the cloud to access the necessary infrastructure that would allow EP to reach classrooms globally and rapidly scale. EP is an education technology (EdTech) organization that uses advanced algorithms and text-to-speech technology to improve learning through a library of lessons and assessments across multiple subject areas. Our mission is to use technology to provide learning tools and tailored content for educators and students, regardless of location.

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West Virginia Workforce

Accelerating the response to West Virginia workforce needs through the cloud

In the United States, unemployment insurance claims are rising, with the current insured unemployment rate at 15.7%—the highest since the end of World War II. Many states are struggling with the volume of applications, causing legacy back-office systems to crash. Workforce West Va. identified three actions they could take to improve constituent services; many of these actions were enabled by the cloud.

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Streetlives

Creating more customer-centric social service experiences with the power of the cloud

Streetlives, a nonprofit organization based in New York City, uses technology to host a community-built web app for people who are homeless, communities considered vulnerable, and social service providers in New York City (NYC). Streetlives is a community-built mobile website that enables people who are homeless or in poverty to easily find, rate, and recommend social services across New York City. Adam Bard, Founder of Streetlives, explains how AWS Promotional Credits helps the organization deliver up-to-date, validated social service information to the communities of New York City.

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doctor filling out chart of female patient

Using artificial intelligence to help increase breast screening attendance

University Hospitals of North Midlands Trust’s Breast Care Unit approached Redmoor Health to discuss innovative ways to improve patient engagement. Turning to social media, the Health Innovation Campus at Lancaster University, Redmoor Health, and the National Health Service (NHS), began using Facebook to reach the at-risk demographic (women 49+ years old). Through this collaboration, they saw the number of patients attending vital breast screening appointments increase by 13% – among the best in the country.

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Las Vegas high school students participate in the AWS Field Trip to learn cloud computing

AWS Field Trip at re:Invent 2019 inspires local high school students to pursue cloud computing

Last week at AWS re:Invent, students from a local Las Vegas high school and students who traveled in from the United Kingdom (UK) participated in an AWS Field Trip to get inspired and excited to pursue science, technology, engineering and math (STEM) careers through a day of fun, hands-on engagements with technology.

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Scratch Hour of Code screen shot

Scratch and AWS Educate build new activity for annual Hour of Code

For the second year, Scratch and the Amazon Web Services (AWS) Educate program built a new activity for Code.org’s Hour of Code, the annual global event to introduce students to computer science. Held annually during Computer Science Education Week on December 9-15, the Hour of Code is designed to demystify “code,” show that anybody can learn the basics, and broaden participation in the field of computer sciences.

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Fresno State Bulldog Bot Team with their Bulldog Bot

Fresno State builds an autonomous Bulldog Bot with AWS RoboMaker

During Homecoming 2019, the California State University, Fresno (Fresno State) Hub of Digital Transformation showcased the Bulldog Bot – a robotic take on the school mascot – built with Amazon Web Services (AWS) RoboMaker and AWS artificial intelligence (AI) services. The interactive Bulldog Bot engaged fans across campus by telling jokes, playing karaoke, and answering Fresno State homecoming trivia questions.

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San Diego Sheriff’s Department explores IT system modernization with local hackathon to deliver better services to communities

San Diego Law Enforcement agencies have been seeking new ways to approach some of their biggest challenges with technology. By building in the cloud, they hope to improve their ability to respond to incidents, log and analyze information, speed up investigations, and save lives.

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