Category: Customer Enablement

ServiceNow and AWS have collaborated to bridge language barriers in global workforces. Using AWS services like Amazon Translate and Amazon Comprehend, the AWS Translate Spoke for ServiceNow Flow Designer enables automatic translation of text into employees’ native languages. By demonstrating how the AWS Translate Spoke can translate knowledge articles, this post explains how ServiceNow customers can easily build multi-language workflows to serve global users.

Customers implementing sophisticated solutions based on AWS technologies often seek out qualified partners who bring their industry expertise to the table and help accelerate a return on investment (ROI) that achieves business outcomes faster. Partner-Led Support offers AWS Partners the opportunity to expand their sources of recurring revenue by complementing and supplementing AWS capabilities in delivering technical support to customers.

Darwinbox wanted to reduce the time to infer resumes against job descriptions using PyTorch models. AWS Premier Partner Minfy helped them leverage Amazon SageMaker and AWS Inferentia to compile models with Neuron SDK and deploy them, achieving 87% faster inference without retraining. Key steps were compiling models with the Neuron SDK, extending SageMaker containers, using Inference Recommender to optimize configurations, and sending requests in mini-batches.

In a recent webinar, Slalom and AWS showcased the incredible potential of chat-based enterprise search powered by AWS generative AI services like Amazon Bedrock. We’re excited to share key takeaways and a more in-depth exploration of the transformative landscape that chat-based search creates. Learn how technologies like Amazon Bedrock empower businesses to build intelligent chat-based interfaces that allow employees to interact with company data conversationally.

AWS Health Events are notifications published to the AWS Health Dashboard and sent via email to account contacts, and they are crucial when managing AWS environments. Learn how Ensono’s AWS Health Event Centralization Platform captures, filters, prioritizes, notifies, and tracks the remediation of AWS Health notifications across its customer base, ensuring critical managed infrastructure and applications remain secure and available.

This post showcases a way to filter and stream logs from centralized Amazon S3 logging buckets to Splunk using a push mechanism leveraging AWS Lambda. The push mechanism offers benefits such as lower operational overhead, lower costs, and automated scaling. We’ll provide instructions and a sample Lambda code that filters virtual private cloud (VPC) flow logs with “action” flag set to “REJECT” and pushes it to Splunk via a Splunk HTTP Event Collector (HEC) endpoint.

Location data is a powerful tool that provides real-time information and predictive analytics. By leveraging location intelligence, companies can make better decisions related to store design, staffing, capital investments, new product development, site selection, and more. Learn how AWS and Foursquare are helping businesses usher in a new era of location intelligence, supplying companies with easy-to-work-with, high quality data through the AWS Data Exchange.

Customers expect contact center agents to provide them with guided digital support and collaboration when they fill out an online form or perform complex transactions on the website. Explore a deployment scenario where Amazon Connect, integrated with Salesforce Service Cloud, powers the voice interactions while eGain’s Cobrowse console allows agents to offer cobrowsing capabilities to agents. Get details about the functionality provided by this integrated solution and the deployment steps for setting it up.

We are excited to announce the general availability of AWS Incident Detection and Response, a new add-on to AWS Enterprise Support that’s enabled under the AWS Solution Provider Program and AWS Distribution Program. This leverages the proven operational, enhanced monitoring, and incident management capabilities used internally by AWS teams and externally by AWS Managed Services (AMS). Enrollment into AWS Incident Detection and Response is available October 1, 2022.

When it comes to evaluating tools and technologies that focus on customer data, it can be difficult to understand how one tool differentiates from the next. Tealium was one of the first entrants in the Customer Data Platform (CDP) category and helped shape the industry. As such, Tealium is uniquely positioned to help organizations make the most of their data and offer more ways to deliver high-quality customer data to AWS in real-time.