Tag: Amazon CloudFront
To close the gap for customers between customizing a respective luxury car model and really seeing it in action, MHP created a platform solution on AWS called the MHP Elastic Content Platform (MHP ECP). It’s a modular solution able to emulate a virtually delivered automotive showroom experience for prospective buyers. Explore the challenges that come with creating a virtual immersive showroom experience, and how MHP ECP achieves this feat by relying on the AWS Cloud as technology platform of choice.
Metal Toad has been working with major entertainment brands for decades, including keeping some of the highest-profile media sites live under unique traffic conditions. Keeping these sites up and running is one of Metal Toad’s superpowers, but the AWS Digital Customer Experience Competency Partner couldn’t do it without the tools provided by AWS. Explore some of the strategies Metal Toad deployed to protect a customer’s site during an event where failure was not an option.
Prometheus is an open-source systems monitoring and alerting toolkit which many companies and organizations have adopted. OpsWatch from Arvato Systems helps to bridge the gap between Prometheus native and non-native Amazon CloudWatch metrics and Amazon GuardDuty events. OpsWatch does this by consuming metrics, transforming and enriching them. They can be displayed in dashboards and/or trigger alerts. This gives the operator a single pane of Prometheus with powerful monitoring capabilities.
Customer service agents communicate with many individuals using channels such as inbound and outbound calls, emails, chats, and social media messaging. For channels like email or social media messaging, there is typically a target timeframe within which the agent needs to reply to the customer. Learn about an AI-powered solution called Smart Reply developed by Axrail, an AWS Advanced Tier Services Partner that provides outcome-based digital transformation through analytics and application modernization.
Traditional content process workflows are expensive and complex to enhance with artificial intelligence and machine learning technologies. Kablamo’s Digital Asset Management (DAM) solution on AWS leverages leading AI/ML services to enable customers to secure, index, cold-store, and access digital assets across the enterprise. Learn how Kablamo DAM is right-sized for all customer industries and integrates into existing workflows with ease.
Learn how to implement database software development lifecycle (SDLC) automation when leveraging the AWS Amplify framework to quickly create a three-tier web application following cloud engineering best practices. This approach from AWS Premier Partner Innovative Solutions leverages the AWS Code suite coupled with the Amplify CLI to integrate database migrations against an Aurora Serverless V1 PostgreSQL cluster with deployment of an Amplify project.
Tech-savvy consumers are reaching brands through various means and touchpoints, and this trend has made digital marketers accelerate content creation and delivery. From strategizing, implementation planning, building state-of-the-art user experiences, setting up infrastructure, and innovating custom product developments, Perficient helps businesses get personalized, content-led experiences into the market faster with Adobe Experience Manager and AWS.
Streaming providers are under mounting pressure to curb illegal viewing, but many approaches require complex technicalities and huge investments. Learn how the integration of AWS and GeoGuard’s VPN blocking is an elegant solution to the challenge—it’s low-cost, easy to deploy, and provides a quick ROI. GeoGuard is a developed by AWS Partner GeoComply and is a database of more than 270 million IP addresses that contain both IPv4 and IPv6 address network ranges.
Say Hello to 115 New AWS Competency, Service Delivery, Service Ready, and MSP Partners Added in December
We are excited to highlight 115 AWS Partners that received new or renewed designations in December for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.
How the TCS RemacX AI-Powered Customer Experience Collaboration Space Improves Your Contact Center Capabilities
Cloud-based contact centers that leverage AI for enhancing the customer experience are gaining wide acceptance. TCS RemacX is an AI-powered CX collaboration space that extends Amazon Connect’s out-of-the box capabilities. It provides ways for customers to get insurance quotes, for example, and assists customer with FAQs using Amazon Lex. It also supports proactive customer communication like automated reminders for payments due using Amazon Pinpoint, and video calling using Amazon Chime.