AWS Machine Learning Blog

Category: Artificial Intelligence

Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

This post was co-written with Tony Momenpour and Drew Clark from KYTC. Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. When there are more calls than agents can answer, callers get placed on hold […]

Build end-to-end document processing pipelines with Amazon Textract IDP CDK Constructs

September 2023: This post was reviewed and updated. Intelligent document processing (IDP) with AWS helps automate information extraction from documents of different types and formats, quickly and with high accuracy, without the need for machine learning (ML) skills. Faster information extraction with high accuracy can help you make quality business decisions on time, while reducing […]

Snapper provides machine learning-assisted labeling for pixel-perfect image object detection

Bounding box annotation is a time-consuming and tedious task that requires annotators to create annotations that tightly fit an object’s boundaries. Bounding box annotation tasks, for example, require annotators to ensure that all edges of an annotated object are enclosed in the annotation. In practice, creating annotations that are precise and well-aligned to object edges […]

Recommend top trending items to your users using the new Amazon Personalize recipe

Amazon Personalize is excited to announce the new Trending-Now recipe to help you recommend items gaining popularity at the fastest pace among your users. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users. It enables you to improve customer engagement by […]

Bundesliga Match Fact Ball Recovery Time: Quantifying teams’ success in pressing opponents on AWS

In football, ball possession is a strong predictor for team success. It’s hard to control the game without having control over the ball. In the past three Bundesliga seasons, as well as in the current season (at the time of this writing), Bayern Munich is ranked first in the table and in ball possession percentage, […]

Bundesliga Match Fact Keeper Efficiency: Comparing keepers’ performances objectively using machine learning on AWS

The Bundesliga is renowned for its exceptional goalkeepers, making it potentially the most prominent among Europe’s top five leagues in this regard. Apart from the widely recognized Manuel Neuer, the Bundesliga has produced remarkable goalkeepers who have excelled in other leagues, including the likes of Marc-André ter Stegen, who is a superstar at Barcelona. In […]

HAYAT HOLDING uses Amazon SageMaker to increase product quality and optimize manufacturing output, saving $300,000 annually

This is a guest post by Neslihan Erdogan, Global Industrial IT Manager at HAYAT HOLDING. With the ongoing digitization of the manufacturing processes and Industry 4.0, there is enormous potential to use machine learning (ML) for quality prediction. Process manufacturing is a production method that uses formulas or recipes to produce goods by combining ingredients […]

Achieve effective business outcomes with no-code machine learning using Amazon SageMaker Canvas

On November 30, 2021, we announced the general availability of Amazon SageMaker Canvas, a visual point-and-click interface that enables business analysts to generate highly accurate machine learning (ML) predictions without having to write a single line of code. With Canvas, you can take ML mainstream throughout your organization so business analysts without data science or […]

How the UNDP Independent Evaluation Office is using AWS AI/ML services to enhance the use of evaluation to support progress toward the Sustainable Development Goals

The United Nations (UN) was founded in 1945 by 51 original Member States committed to maintaining international peace and security, developing friendly relations among nations, and promoting social progress, better living standards, and human rights. The UN is currently made up of 193 Member States and has evolved over the years to keep pace with […]

Enable predictive maintenance for line of business users with Amazon Lookout for Equipment

Predictive maintenance is a data-driven maintenance strategy for monitoring industrial assets in order to detect anomalies in equipment operations and health that could lead to equipment failures. Through proactive monitoring of an asset’s condition, maintenance personnel can be alerted before issues occur, thereby avoiding costly unplanned downtime, which in turn leads to an increase in […]