Category: Industries

In this post, we illustrate how Clarus Care, a healthcare contact center solutions provider, worked with the AWS Generative AI Innovation Center (GenAIIC) team to develop a generative AI-powered contact center prototype. This solution enables conversational interaction and multi-intent resolution through an automated voicebot and chat interface. It also incorporates a scalable service model to support growth, human transfer capabilities–when requested or for urgent cases–and an analytics pipeline for performance insights.

In this post, we explain how we overcame the limitations of single-agent AI systems through a human-centric approach, implemented structured outputs to significantly reduce hallucinations and built a scalable solution now positioned for expansion across the AMET QA team and later across other QA teams in International Emerging Stores and Payments (IESP) Org.

In this post, we explore the architecture that AutoScout24 used to build their standardized AI development framework, enabling rapid deployment of secure and scalable AI agents.

This two-part series explores Flo Health’s journey with generative AI for medical content verification. Part 1 examines our proof of concept (PoC), including the initial solution, capabilities, and early results. Part 2 covers focusing on scaling challenges and real-world implementation. Each article stands alone while collectively showing how AI transforms medical content management at scale.

In this post, we explore how Qbtech streamlined their machine learning (ML) workflow using Amazon SageMaker AI, a fully managed service to build, train and deploy ML models, and AWS Glue, a serverless service that makes data integration simpler, faster, and more cost effective. This new solution reduced their feature engineering time from weeks to hours, while maintaining the high clinical standards required by healthcare providers.

In this post, we demonstrate how to migrate computer vision workloads from Amazon Lookout for Vision to Amazon SageMaker AI by training custom defect detection models using pre-trained models available on AWS Marketplace. We provide step-by-step guidance on labeling datasets with SageMaker Ground Truth, training models with flexible hyperparameter configurations, and deploying them for real-time or batch inference—giving you greater control and flexibility for automated quality inspection use cases.

In this post, we explore the complete development lifecycle of physical AI—from data collection and model training to edge deployment—and examine how these intelligent systems learn to understand, reason, and interact with the physical world through continuous feedback loops. We illustrate this workflow through Diligent Robotics’ Moxi, a mobile manipulation robot that has completed over 1.2 million deliveries in hospitals, saving nearly 600,000 hours for clinical staff while transforming healthcare logistics and returning valuable time to patient care.

This blog post has explores how MSD is harnessing the power of generative AI and databases to optimize and transform its manufacturing deviation management process. By creating an accurate and multifaceted knowledge base of past events, deviations, and findings, the company aims to significantly reduce the time and effort required for each new case while maintaining the highest standards of quality and compliance.

In this post, we demonstrate how to build a production-ready biomedical research agent by integrating Biomni’s specialized tools with Amazon Bedrock AgentCore Gateway, enabling researchers to access over 30 biomedical databases through a secure, scalable infrastructure. The implementation showcases how to transform research prototypes into enterprise-grade systems with persistent memory, semantic tool discovery, and comprehensive observability for scientific reproducibility .

The regulatory landscape for GxP compliance is evolving to address the unique characteristics of AI. Traditional Computer System Validation (CSV) approaches, often with uniform validation strategies, are being supplemented by Computer Software Assurance (CSA) frameworks that emphasize flexible risk-based validation methods tailored to each system’s actual impact and complexity (FDA latest guidance). In this post, we cover a risk-based implementation, practical implementation considerations across different risk levels, the AWS shared responsibility model for compliance, and concrete examples of risk mitigation strategies.