Category: Learning Levels

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. This is the first of a two-part series dedicated to the integration of […]

Researchers continue to develop new model architectures for common machine learning (ML) tasks. One such task is image classification, where images are accepted as input and the model attempts to classify the image as a whole with object label outputs. With many models available today that perform this image classification task, an ML practitioner may […]

Today, the NFL is continuing their journey to increase the number of statistics provided by the Next Gen Stats Platform to all 32 teams and fans alike. With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their […]

Almost 80% of today’s web content is user-generated, creating a deluge of content that organizations struggle to analyze with human-only processes. The availability of consumer information helps them make decisions, from buying a new pair of jeans to securing home loans. In a recent survey, 79% of consumers stated they rely on user videos, comments, […]

Recent developments in deep learning have led to increasingly large models such as GPT-3, BLOOM, and OPT, some of which are already in excess of 100 billion parameters. Although larger models tend to be more powerful, training such models requires significant computational resources. Even with the use of advanced distributed training libraries like FSDP and […]

Amazon SageMaker provides a suite of built-in algorithms, pre-trained models, and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started on training and deploying ML models quickly. You can use these algorithms and models for both supervised and unsupervised learning. They can process various types of input data, including tabular, […]

Amazon Forecast is a fully managed service that uses machine learning (ML) to generate highly accurate forecasts, without requiring any prior ML experience. Forecast is applicable in a wide variety of use cases, including estimating supply and demand for inventory management, travel demand forecasting, workforce planning, and computing cloud infrastructure usage. You can use Forecast […]

Today, gaining customer loyalty cannot be a one-off thing. A brand needs a focused and integrated plan to retain its best customers—put simply, it needs a customer loyalty program. Earn and burn programs are one of the main paradigms. A typical earn and burn program rewards customers after a certain number of visits or spend. […]

Amazon SageMaker Studio is a fully integrated development environment (IDE) for machine learning (ML) partly based on JupyterLab 3. Studio provides a web-based interface to interactively perform ML development tasks required to prepare data and build, train, and deploy ML models. In Studio, you can load data, adjust ML models, move in between steps to adjust experiments, […]

Amazon SageMaker JumpStart is the Machine Learning (ML) hub of SageMaker providing pre-trained, publicly available models for a wide range of problem types to help you get started with machine learning. Understanding customer behavior is top of mind for every business today. Gaining insights into why and how customers buy can help grow revenue. Customer churn is […]