Tag: Amazon Lex

With Amazon Connect, nonprofits are able to build a robust, scalable omnichannel cloud contact center to provide reliable, secure, and cost-effective services to their community, all without needing to provision any underlying infrastructure. In this blog, learn how to leverage AWS CloudFormation templates to quickly and simply set up Amazon Connect.

Public sector organizations want to innovate the way they engage their communities to make information easier to access, improve user experience, expand their reach by supporting multiple communication channels, and improve efficiency and scalability through intelligent automation. Conversational artificial intelligence (AI) and chatbots can be used to transform the customer experience, enhance engagement, improve services, and help scale more simply.

It’s time consuming for public sector organizations to sort through packed voicemail inboxes, figure out how to respond, return calls, and take detailed records on each call. So AWS developed a scalable call center solution that allows organizations to streamline the entire call process – from call intake, to generating actionable insights for response with artificial intelligence, to detailed recordkeeping and storage. This blog post guides you through how to create this task-generating cloud call center solution with Amazon Connect.

Higher education institutions that hadn’t previously considered the cloud prior to the pandemic are now investigating how to begin their cloud journey. In this blog post, we highlight some strategies and first projects to help higher education institutions get started with the Amazon Web Services (AWS) Cloud simply and efficiently. 

A constituent engagement system helps governments communicate, listen, and respond to informational, service, and transactional requests from their communities. Governments across the US are embracing the cloud to optimize constituent engagement systems and improve the experience, reduce and eliminate friction for both enterprise employees and their customers, and manage first contact burdens on staffed, centralized intake points to liberate resources for higher priority initiatives.

Alzheimer’s, a progressive brain disease that gradually deteriorates memories and thinking skills, is one of the leading causes of death in the United States, according to nonprofit UsAgainstAlzheimer’s (UsA2). To help address the immense need for brain health information and insights, UsA2 recently launched BrainGuide working with AWS and Biogen. BrainGuide is a first-of-its-kind platform that empowers people with knowledge and resources to take the best next steps in managing their own or a loved one’s brain health.

As populations continue to grow, government departments around the world are exploring new ways to scale their delivery of client services. The Public Services Health & Safety Association (PSHSA), a transfer payment agency of the Ontario government’s Ministry of Labour Training and Skills Development, turned to an artificial intelligence (AI)-powered chatbot to better serve customers by addressing their occupational health and safety training and consulting questions.

AWS EdStart Members and founders Long Qin of Singsound and Elnaz Sarraf of ROYBI are using artificial intelligence (AI) to revolutionize early language learning. Long, based out of Beijing, China, is dedicated to providing accessible and quality English education to every family throughout China. Elnaz, based out of San Francisco, CA, United States, is dedicated to changing the one-size-fits-all approach of our global education system.

Governments at all levels rapidly addressed the rising challenges of the COVID-19 pandemic. Canadian governments  met citizens’ needs quickly by building secure, compliant solutions on AWS to deliver critical information and services. Working with partners and AWS, Canadian governments and agencies released multiple solutions for providing a modern, digital-first experience for all to interact with the government and receive the information and services they need.

State governments are currently experiencing a spike in the number of applications for social benefit programs. These programs serve millions of people every year to support healthcare and to help keep them out of poverty. To address the surge, agencies are looking at cloud-based services including artificial intelligence (AI), conversational bots, and call centers to improve the customer experience as well as workforce productivity, provide more visibility for agency leadership into program performance, and help reduce fraud, waste, and abuse.