Tag: state and local government

In the public sector, civic leaders must make sure that a wide variety of citizen services are delivered efficiently, responsibly, and successfully. To identify high performing operations and support those in need of improvement, decision-makers need real-time data in formats that are simple to interpret and understand. In my 25 years of experience serving the public sector, I’ve found that there are four foundational considerations for implementing a comprehensive public sector data analytics and performance management strategy.

At AWS, many public sector customers operate fleets of vehicles (e.g. emergency response, public transportation) that generate location data, which is ultimately stored in a data lake. These customers frequently ask how they can quickly visualize this data and extract insights that can help them optimize how they operate their vehicle fleets. In this post, learn how to use Amazon Athena and Amazon Location Service to perform ad hoc reverse geocoding on a notional dataset of vehicle location history, and visualize the results on an Amazon QuickSight map.

In 2020, the City of Canton, Ohio set out to build a better, safer, and more connected community. The city worked with government technology (GovTech) company Wi-Fiber, a network infrastructure provider using AWS Direct Connect. Wi-Fiber combined the City of Canton’s wireless hardware, existing copper, and fiber, where available, to connect hundreds of installed devices alongside roadways, intersections, and buildings. In two years, Canton successfully intertwined its legacy infrastructure with Wi-Fiber’s technology to maximize efficacy and minimize cost.

In 2022, the Philadelphia Industrial Development Corporation (PIDC) initiated a pilot project to analyze traffic patterns and provide analytics within the Philadelphia Navy Yard. PIDC employed Rekor Systems, Inc. (Rekor) to bring this pilot project to fruition. Rekor is a global artificial intelligence (AI) technology company and an AWS Public Sector Partner with a mission to provide insights that build safer, smarter, and more efficient cities worldwide through intelligent infrastructure.

Local public health departments must notify public health agencies, like state health departments or the Centers for Disease Control and Prevention (CDC), of reportable conditions. These departments receive various types of reports of healthcare conditions through email, in addition to more traditional methods such as mail, fax, or phone calls. Local health departments can dramatically reduce the time and costs associated with manually processing email attachments and improve processing efficiency using automation. In this blog post, learn how to create an automated email attachment ingestion, storage, and processing solution powered by artificial intelligence (AI) and machine learning (ML) services from AWS.

Beginning on April 1, 2023, state Medicaid agencies (SMA) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. A major part of that will be re-verifying that all 91 million members still qualify to receive Medicaid benefits. For nearly a year, AWS has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Learn how AWS can help states across the country overcome these challenges across different scenarios.

AWS is helping the 911 community mitigate the impact of staffing shortages on call wait times by providing 911 centers the means to automate the receipt and resolution of designated non-emergency calls. Learn how the Jefferson County Communications Center Authority is already seeing improvements using an AWS solution, and discover the solution’s components that support 911 centers in handling non-emergency calls at scale.

A key focus for the Department of Health and Human Services (HHS) and state Medicaid agencies is making sure those eligible for Medicaid maintain coverage and supporting transition to alternatives. Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from AWS, state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day. In this blog post, learn how to set up a multi-lingual, interactive SMS message campaign that can automatically verify and update member information on file based on member responses.

Data collection and safety reporting are top priorities for natural gas companies, and the largest municipally-owned natural gas utility in the United States is no exception. For years, plant operators captured readings on paper forms every hour from various systems, including temperature, pressure, volume, and flow. This gas utility’s management team realized that manual, paper-based daily reporting was both time-consuming and unreliable from a data reporting perspective, and decided to turn to the cloud. Learn how they use AWS-powered solutions from AWS Partner KloudGin to optimize and digitize their workforce.

The Infrastructure Investment and Jobs Act (IIJA), commonly referred to as the Infrastructure Bill, allocates over $350 billion in funding for major projects in the United States. As they consider where to allocate these funds, public infrastructure owners, especially Department of Transportation (DOT) and public works agencies, have to assess the condition of their assets, determine what to prioritize while rebuilding, and identify what needs maintenance. Learn about key benefits for agencies from using cloud-based asset management software.