Tag: AWS Public Sector Partners

Customers expect contact center agents to provide them with guided digital support and collaboration when they fill out an online form or perform complex transactions on the website. Explore a deployment scenario where Amazon Connect, integrated with Salesforce Service Cloud, powers the voice interactions while eGain’s Cobrowse console allows agents to offer cobrowsing capabilities to agents. Get details about the functionality provided by this integrated solution and the deployment steps for setting it up.

Due to the legacy nature and and high maintenance cost of its legacy AS400 application running in an on-premises data center, a large global oil and gas company decided to move to the cloud as part of its application modernization to reduce cost and improve productivity. Learn how DXC Technology can help migrate workloads to AWS in large-scale environments and bridge the gap in migrating applications across traditional, private cloud, and AWS environments.

Monitoring containerized applications can be challenging due to the isolated environment that containers provide. A comprehensive monitoring strategy is essential, including how to choose tools to collect and analyze resource usage, network traffic, and application logs. Learn how eCloudvalley leverages AWS Distro for OpenTelemetry to help customers centralize their monitoring in Amazon CloudWatch for their Amazon EKS environment.

Being able to support varying tenant configurations is a common requirement for SaaS providers. Learn how LaunchDarkly creates varied tenant experiences with entitlement flags and how to model entitlements as feature flags, targeted to tiers to give tenants access to specific features. We’ll also dive into ways you can use the LaunchDarkly feature for flagging deployments/releases, doing progressive rollouts, or running experimentation—all important release practices for SaaS providers.

Precisely’s geo addressing solution is coupled with data enrichment to enable organizations to accelerate the use of address data and quickly associate rich, relevant contextual information to power faster and more confident decision-making. The Precisely Geo Addressing SDK allows organizations to develop and deploy geocoding desktop, mobile, or web applications capable of delivering location information for over 250 countries and territories.

Many public health agencies and laboratories still fax their test results and frequently change the format of those documents. Quantiphi’s Jim Keller speaks with AWS about the benefits of QDox, an intelligent document processing solution that leverages AI to recognize the document type, extract information, and deliver the output in the desired format. Quantiphi is an AWS Premier Tier Services Partner that’s a category-defining analytics, machine learning, and cloud modernization company.

To sustain innovation and drive business value, organizations are realizing the importance of decentralization of data products using a data mesh architectural design approach. Experts from AWS and IBM explain how to set the right balance of business ownership using data mesh to modernize data platform and accelerate innovation. We’ll also describe referenceable techniques to build data mesh solutions using AWS native services including Amazon DataZone, AWS Lake Formation, and AWS Glue.

Infosys has crafted an automated self-service landing zone solution for AWS which employs AWS Control Tower to generate the customer’s organization unit structure and set up individual accounts. It uses the infrastructure as code tools from Terraform for infrastructure provisioning and Ansible for service configuration. The landing zone provides a pre-configured and secure environment, functioning as a springboard for organizations to manage their AWS resources effectively.

HCLTech views the metaverse as an addition to existing mobile channels poised to disrupt the market. Replacing workstations with head-mounted devices will catalyze the evolution of two-dimensional applications to three-dimensional interactives. Learn about HCLTech’s flagship offering–Metafinity–its foray into the metaverse for industrialized solutions and its capabilities. Metafinity creates custom 3D avatars and integrates with HCLTech’s OBOL Tokenization framework among others.

Customers want an easier way to gather operational insights across their environments, including monitoring who has made changes to resources and when. Tata Consulting Services (TCS) developed a cloud management and orchestration platform called TCS Cloud Exponence that provides resource maintenance, patching, perimeter monitoring, vulnerability protection, observability, and compliance auditing. TCS leveraged AWS CloudTrail Lake to support the monitoring and compliance auditing capabilities.