Tag: citizen services

Cloud Innovation Centers (CICs) powered by Amazon Web Services (AWS) aim to empower public sector organizations to quickly create and test new ideas using Amazon’s innovation methodology. In the second half of 2020, all those who participate in the CIC program, from students and researchers to the technology teams from AWS, worked on wide-ranging societal problems. Their focus was on improving education with virtual computer labs, working on climate change initiatives, improving economic and healthcare research, and supporting at-risk high school students. What were they up to at the end of 2020?

AWS Cloud Innovation Centers (CICs) focus on solving real-life societal challenges facing the public sector. These public-private partnerships between a public sector organization—like a university or local city—and AWS can help unlock innovation, faster. Through the CIC challenges, organizations and students work to solve societal problems through digital solutions and Amazon’s innovation processes while providing students a platform to learn. These solutions and results are published open source, so others can benefit from this innovative work. This past quarter, CICs worked on address Alzheimer’s, citizen services, and coronaviruses.

Health and human services (HHS) agencies are in the midst of dramatic change, with ever-growing transaction volumes and increasing demand for new services and visibility into data. Looking for new ways to manage constituent demands, the agencies are turning to the cloud to run mission-critical applications that administer healthcare and social benefits programs for millions of beneficiaries, resulting improved system agility, security, and costs.

From healthcare to veteran services to aerospace research, federal agencies have leveraged the cloud to advance their missions. With benefits from the cloud, such as cost savings, data redundancy, and opportunities to adopt emerging technology, federal customers can better serve and protect their constituents. Three federal agencies recently shared how they improved efficiency through information technology (IT) modernization to ultimately better serve citizens.

At the first Amazon Web Services (AWS) Public Sector Summit in New Delhi, India more than 1,000 technologists gathered to learn about digital transformation through cloud technologies, get inspired, dive deep, and begin to build. AWS customers highlighted the groundbreaking work done in India through technology to improve the lives of the more than one billion Indian citizens. Read more for some highlights from the AWS Public Sector Summit New Delhi, including simplifying the delivery of citizen services in rural India, a new vision for the data-driven city in India, and skilling and re-skilling the workforce of the future.

Many state and local governments are increasingly focused on expanding their digital services to increase citizen engagement. However, the rapid pace of technological advancement can challenge many agencies as they pursue innovation. To learn how many agencies are transitioning to digital services, GovLoop sat down with Jamie Butler and Brian Tracy, Solutions Architect Managers at Amazon Web Services (AWS).