Tag: citizen services

When the COVID-19 pandemic hit, New Mexico’s Human Services Department (HSD) needed a new way to deliver contact center services safely and found it with Amazon Web Services (AWS). Using Amazon Connect, a cloud-based, artificial intelligence (AI)-powered contact center, HSD scaled to meet demand and enabled workers to answer people’s questions from their homes.

To support public sector organizations looking to remediate legacy concerns, Amazon Web Services (AWS) has created a solution guide for legacy transformation. This comprehensive solution guide will enable public sector organizations to reduce the risks and costs of managing legacy systems while lowering their IT carbon footprint by moving to the cloud.

Idaho deputy controller Josh Whitworth, who leads the state’s enterprise resource planning (ERP) modernization efforts, believes in looking beyond what legacy applications were designed to do decades ago to see the solutions of tomorrow. That view has helped Whitworth and his team transform Idaho’s back-office infrastructure and related processes. Read this blog post to learn how Amazon Web Services (AWS) helped Idaho modernize its ERP.

Spending on healthcare per person in the Asia Pacific region is now 80 percent higher than it was in 2009. Citing a recent report commissioned by the AWS Institute, this blog post identifies potential benefits, such as cost savings of USD 21.6 billion if all nine countries studied in the report transition their hospital IT to the cloud.

The Amazon Web Services (AWS) Government Transformation team (GTT) has taken more than 5,000 senior public sector officials in 23 countries through its executive education program. Using participant feedback, GTT has identified five common digital transformation challenges that public sector leaders face and published a new series about the challenges. Read this blog to learn more.

In this blog post from the AWS Institute, learn how Digital Iceland’s decision to work with partners to access knowledge and capabilities underpinned successful service transformation, enabling them to digitize 20 services in just over three years.

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Composability is a system design principle that describes how to create collaboration and interoperable processes to navigate silos. Composability is a useful tool for governments working to advance their digital transformation. In this blog post, learn some examples of composability in government services and best practices for creating composable services.

AWS announced the launch of a Government Lens for the AWS Well-Architected Framework. The Government Lens is a collection of customer-proven design principles, scenarios, and technology agnostic best practices designed to encourage the unique context and requirements of governments globally to be considered when designing, building, and operating government workloads on AWS.

Swindon Borough Council serves a multicultural community of 230,000 citizens in the south of England. We continuously review emerging and evolving technologies, seeking to leverage them to reimagine and improve services, lower costs, and enhance efficiency. The success of a recent translation project that harnesses the power of artificial intelligence (AI) and cloud services is a prime example of this.

States are reevaluating the resiliency, security, and adaptability of their unemployment insurance (UI) systems. The AWS whitepaper, Why Unemployment Insurance Systems Belong in the Cloud, explores lessons learned from the pandemic – and provides opportunities for a path forward. While there’s no one-size-fits-all approach to modernization, we propose five tenets to anchor a vision of modern UI benefits systems and explore the different technical approaches to realize that vision.