AWS Public Sector Blog
Tag: citizen services
Enhance the citizen experience with deep learning-powered suggestions
Citizens want to report issues to their local governments in a fast and simple manner and not have to worry about identifying the right government agency or phone number—for instance, if a fire hydrant is broken, or a road sign has fallen over. In this blog post, learn how to set up a solution with AWS deep learning services that creates a fluid experience for reporting and addressing these issues.
How human-centered design can help public agencies design better digital services
A common driver of public sector transformation is the potential for efficiency. This is certainly one of the benefits of digitalization. However, I want to share a story that shows why we need to balance this focus on efficiency with an understanding of how people will use our services to achieve the best results for our efforts. I walk through how agencies can approach human-centered design to create better and more effective citizen services.
How the City of Fort St. John increased access to government services with AWS
In 2020, the City of Fort St. John in British Columbia began searching for innovative solutions to make life more simple for its young population. City staff wanted to better serve residents in ways that would suit their busy, digitally connected lifestyles. So the city worked with Cocoflo, a smart cities technology company, to implement a digital solution that could make municipal information and services more accessible through their SmartLiving portal—powered by AWS.
Architecture framework for transforming federal customer experience and service delivery
Customer experience (CX) has emerged as a key priority in the US following the 2021 Biden Administration Executive Order (EO) to transform federal customer experience and service delivery. Application modernization enables agencies to simplify business processes and provide customers with flexible, interactive, and simple to use applications, resulting in improved CX. In this blog post, we present an AWS architecture framework that agencies can use to develop and deploy a modern application that helps improve CX.
Delivering homeowner assistance funds quickly to people in need with the cloud
To prevent citizens from falling behind on their mortgages, the federal government awarded states $10 billion from the Homeowner Assistance Fund (HAF), delivered under the American Rescue Plan Act of 2021. This funding required sign-off from the US Department of the Treasury to access and the funds needed to be distributed quickly. AWS customer ProLink Solutions supported states with rapidly designing and deploying new programs and workflows, which helped states acquire these funds and quickly deliver them to citizens in need.
Bias for Agile action speeds digital transformation in the public sector
When I worked in the UK government, I led the Government Digital Transformation Service (GDS) Transformation Program, where we used an Agile approach to modernize a range of services, from social care benefits to prison visit booking. Now, I work with the AWS Institute executive education program to teach public sector leaders how to accelerate and expand their impact for citizens with digital transformation. In this blog post, I share my experience using the Agile approach to transform government services, and offer some best practices for organizations who want to adopt a bias for Agile action to deliver successful modernization faster and at scale.
3 questions government leaders should ask when building a digital service—and how the cloud can help
While several public sector organizations launched new digital services during the pandemic, many still struggle with providing a high quality and equitable customer experience. To reduce the risk of a digital service not being received, or only being used by a limited portion of the intended population, government leaders should ask three customer experience questions before deploying new services — and consider how the cloud can help shape the answers.
Improving pandemic response, citizen services, and assessing beehive health: The latest from AWS Cloud Innovation Centers
Cloud Innovation Centers (CICs) powered by Amazon Web Services (AWS) aim to empower public sector organizations to quickly create and test new ideas using Amazon’s innovation methodology. With the CIC program, students and researchers, along with AWS teams, focus on solving real-life societal challenges facing the public sector. Learn more about some of the digital solutions on challenges the CIC team published over the last quarter such as working to prevent opioid overdose, discovering new coronaviruses, and using machine learning to monitor beehive health.
Improving virtual education, economic research, and environmental data: The latest from AWS CICs
Cloud Innovation Centers (CICs) powered by Amazon Web Services (AWS) aim to empower public sector organizations to quickly create and test new ideas using Amazon’s innovation methodology. In the second half of 2020, all those who participate in the CIC program, from students and researchers to the technology teams from AWS, worked on wide-ranging societal problems. Their focus was on improving education with virtual computer labs, working on climate change initiatives, improving economic and healthcare research, and supporting at-risk high school students. What were they up to at the end of 2020?
Addressing Alzheimer’s, citizen services, and coronaviruses: The latest from AWS Cloud Innovation Centers
AWS Cloud Innovation Centers (CICs) focus on solving real-life societal challenges facing the public sector. These public-private partnerships between a public sector organization—like a university or local city—and AWS can help unlock innovation, faster. Through the CIC challenges, organizations and students work to solve societal problems through digital solutions and Amazon’s innovation processes while providing students a platform to learn. These solutions and results are published open source, so others can benefit from this innovative work. This past quarter, CICs worked on address Alzheimer’s, citizen services, and coronaviruses.