Tag: citizen services

Successful digital transformation depends on being able to work across silos, which are a common feature of central and regional government agencies. Composability is a system design principle that describes how to create collaboration and interoperable processes to navigate silos. Composability is a useful tool for governments working to advance their digital transformation. In this blog post, learn some examples of composability in government services and best practices for creating composable services.

AWS announced the launch of a Government Lens for the AWS Well-Architected Framework. The Government Lens is a collection of customer-proven design principles, scenarios, and technology agnostic best practices designed to encourage the unique context and requirements of governments globally to be considered when designing, building, and operating government workloads on AWS.

Swindon Borough Council serves a multicultural community of 230,000 citizens in the south of England. We continuously review emerging and evolving technologies, seeking to leverage them to reimagine and improve services, lower costs, and enhance efficiency. The success of a recent translation project that harnesses the power of artificial intelligence (AI) and cloud services is a prime example of this.

States are reevaluating the resiliency, security, and adaptability of their unemployment insurance (UI) systems. The AWS whitepaper, Why Unemployment Insurance Systems Belong in the Cloud, explores lessons learned from the pandemic – and provides opportunities for a path forward. While there’s no one-size-fits-all approach to modernization, we propose five tenets to anchor a vision of modern UI benefits systems and explore the different technical approaches to realize that vision.

Georgia’s Department of Human Services (DHS), the largest of the state’s agencies, was able to digitally transform their business and rapidly scale their AWS Cloud adoption with AWS Managed Services (AMS). The department used AMS to modernize legacy technology onto a hosted platform that meets rigorous security guidelines and adds reliability to an environment where speed and availability are critical. At re:Invent 2022, Sreeji Vijayan, chief information officer of the Georgia DHS, spoke about the Georgia DHS’s migration journey with AWS. Learn key takeaways from Georgia DHS’s migration experience with AWS, and watch the on-demand session to dive deeper.

The National Association of State Chief Information Officers (NASCIO) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. AWS works closely NASCIO and with state and local leaders across the US to develop solutions that address these top 10 needs. Explore these top 10 priorities and how state and local leaders can use AWS to support them.

Citizens want to report issues to their local governments in a fast and simple manner and not have to worry about identifying the right government agency or phone number—for instance, if a fire hydrant is broken, or a road sign has fallen over. In this blog post, learn how to set up a solution with AWS deep learning services that creates a fluid experience for reporting and addressing these issues.

A common driver of public sector transformation is the potential for efficiency. This is certainly one of the benefits of digitalization. However, I want to share a story that shows why we need to balance this focus on efficiency with an understanding of how people will use our services to achieve the best results for our efforts. I walk through how agencies can approach human-centered design to create better and more effective citizen services.

In 2020, the City of Fort St. John in British Columbia began searching for innovative solutions to make life more simple for its young population. City staff wanted to better serve residents in ways that would suit their busy, digitally connected lifestyles. So the city worked with Cocoflo, a smart cities technology company, to implement a digital solution that could make municipal information and services more accessible through their SmartLiving portal—powered by AWS.

Customer experience (CX) has emerged as a key priority in the US following the 2021 Biden Administration Executive Order (EO) to transform federal customer experience and service delivery. Application modernization enables agencies to simplify business processes and provide customers with flexible, interactive, and simple to use applications, resulting in improved CX. In this blog post, we present an AWS architecture framework that agencies can use to develop and deploy a modern application that helps improve CX.