Category: Generative AI

Rapyder’s Call Agent Analyzer uses generative AI on AWS to revolutionize call center operations. It efficiently processes multilingual audio, summarizes calls, analyzes script adherence, and structures insights into actionable data. This solution helps businesses enhance customer satisfaction through data-driven call agent performance evaluation and training. As an AWS Partner, Rapyder provides cutting-edge cloud solutions that are reshaping industries like customer service.

Infosys is leveraging AWS generative AI capabilities like Amazon Bedrock and AWS Trainium to enhance its enterprise solutions. For example, Infosys Personalized Smart Video uses Amazon Bedrock to create rich, dynamic video content, while Infosys Cortex applies generative AI to analyze call transcripts and improve customer engagement. Overall, Infosys is rapidly adopting AWS’ flexible and scalable generative AI services to boost automation, productivity and user experience across its portfolio.

In the ever-expanding digital landscape, the need for global accessibility has become paramount. Mission Cloud, an AWS Premier Tier Services Partner and leader in harnessing generative AI on AWS, joined forces with MagellanTV to reshape content delivery on the company’s documentary streaming platform, which contains a massive library of over 3,000 series that are accessible through top streaming platforms. This success story was featured during Ruba Borno’s Partner Keynote at AWS re:Invent 2023.

Crayon developed an intelligent decision support system for Savills Vietnam using AWS which ingests daily news in Vietnamese, translates to English with Amazon Translate, and categorizes articles using Amazon Comprehend. An intelligent search engine built on Amazon Kendra allows users to search in natural language and receive relevant excerpts or answers. With this tool, Savills can stay current on real estate news and trends to identify new opportunities. Optional dashboards provide analytics.

AWS launched a Generative AI Center of Excellence to help partners keep pace with rapid advancements in generative AI. The CoE provides exclusive resources like playbooks, trainings, and marketing assets to educate partners on building solutions using AWS generative AI services. We’ll continue adding generative AI resources to accelerate strategies that enable partners to help customers adopt generative AI securely, responsibly, and cost-effectively.

Organizations face challenges managing and sharing knowledge. Traditionally, employees waste time searching documents or asking experts for guidance. AI assistants address this by quickly providing relevant, personalized responses. As Cognizant’s HR assistant use case shows, generative AI solutions enable self-service access to tailored knowledge that can reshape workplace efficiency by streamlining processes, reducing response times, and empowering employees.

Generative AI has lowered the barriers for many users on how foundation models (FMs) are used to transform products and experiences across industries. Ray is an open source, unified compute framework that makes it easy to scale AI and Python workloads, while provides a fully managed service and allows organizations of all sizes to accelerate building generative AI applications on AWS. Recently, open-source Ray integration with AWS machine learning accelerators was announced.

Thank you for joining us in Las Vegas for AWS re:Invent 2023. We hope you enjoyed all of the educational content and big announcements. If you missed anything or just want to recap, we have rounded up the most relevant launches and program updates available for the AWS Partner and AWS Marketplace communities, including the AWS Partner Keynote with Ruba Borno, which showcased how AWS is improving the partner experience to guide partners to higher-value opportunities and longer-term success.

Sports organizations possess a vast amount of data about fans which can be used to generate actionable insights. The ability to send personalized marketing to fans increases satisfaction and loyalty while enabling the team to cross-sell and drive revenue. Learn how Slalom‘s fan engagement data platform accelerator ingests and presents fan data in a centralized layer and empowers organizations to focus on segmentation and insight. The platform is based upon Slalom’s experience with a Premier League football club.

In a recent webinar, Slalom and AWS showcased the incredible potential of chat-based enterprise search powered by AWS generative AI services like Amazon Bedrock. We’re excited to share key takeaways and a more in-depth exploration of the transformative landscape that chat-based search creates. Learn how technologies like Amazon Bedrock empower businesses to build intelligent chat-based interfaces that allow employees to interact with company data conversationally.