Category: Thought Leadership

Infosys developed a Generative AI Assistant using AWS services to help healthcare Customer Service Representatives (CSRs) handle customer inquiries more efficiently. The solution, which leverages Amazon Bedrock and Amazon Kendra, reduced query response times to 20 seconds, achieved 75%+ resolution rates, and cut CSR training time from 3 weeks to 1 week.

The healthcare technology landscape is rapidly evolving, with AI-powered contact centers emerging as critical hubs for enhancing patient care and driving business growth. Talkdesk, a leading contact center software provider, is at the forefront of this revolution with its innovative Healthcare Experience Cloud. This AI-powered platform integrates with electronic health record (EHR) systems, enabling personalized patient interactions and streamlined workflows across patient access, revenue cycle, and services. By leveraging AI and automation, Talkdesk is transforming healthcare contact centers into patient-focused hubs that can improve efficiency, patient outcomes, and overall healthcare delivery.

AWS Partners can build a successful generative AI practice by following a comprehensive 5-phase workflow that includes technical activation, solutions development, delivery activation, go-to-market planning, and continuous refinement, while maintaining a focus on responsible AI implementation across eight key dimensions to deliver value and mitigate risks.

As organizations embrace cloud solutions, they are no longer limited to standalone implementations; instead, they are managing complex infrastructure across multiple AWS accounts which are distributed across various geographic regions. ControlMonkey is an AI-powered Terraform Automation platform, providing a 360 solution to operate your infrastructure at scale with Terraform. It offers a control plane to visualize, spin up, automate, and govern cloud infrastructure.

Organizations migrating to the cloud face significant security challenges, including regulatory compliance, limited visibility, and skill shortages, which traditional security methods struggle to address. This situation is often exacerbated by delayed security implementations, but tools like Wiz integrated with AWS landing zone can help organizations manage cloud security from the start, enabling successful digital transformation while maintaining robust security measures.

Discover how AWS Partner Genese Solution transforms data analytics with Gandalf Insights, enabling business users to query complex databases using natural language. Learn how this AWS-powered solution reduces time-to-insight from days to minutes while decreasing IT support costs and improving business team autonomy.

By Claude Heidgerken, UX/Web Manager — Farmers Mutual Hail Insurance Company of Iowa      Matt Vincent, Founder — Source Allies      Grey Lovelace, Senior Software Consultant and GenAI Specialist — Source Allies      Carla Lienhard, Strategic Enablement and Transformation Director — Source Allies      Qiong Zhang, Sr. Partner Solutions Architect — […]

Looking to navigate Cloud journey to realize the full benefits of cloud adoption? Learn how Modernization GPS, a solution designed by Accenture and AWS guide enterprises towards successful cloud Modernization. Modernization GPS provides data-driven insights into the current technology estate, quantifies modernization value creators, and identifies tailored investment opportunities. It also leverages industry benchmarks and proven AWS modernization pathways to help align business and IT stakeholders.

HashiCorp announces the general availability of pre-written Sentinel policies for AWS. With this new release, AWS customers can gain the immediate benefit of Sentinel policy as code, without having to invest in the heavy lifting of writing their own Sentinel policies from scratch.

Generative AI is revolutionizing how organizations engage with data and extract insights as the outputs. With the need of enhancing outputs from data with accuracy and context, many organizations are leveraging their extensive datasets with the adoption of Retrieval-Augmented Generation (RAG). GreenTomato follows a comprehensive approach for generative AI adoption from data strategy to RAG application to drive our customers on the adoption of RAG.