Tag: Amazon Translate
Integrated eDiscovery software enables collection, processing, analysis, classification, review, and production of electronically stored information in a single solution. Learn how OpenText, a global information management leader, helps organizations manage and gain value from their business content. OpenText Axcelerate enables customers to prioritize the most relevant documents for review, reduce datasets, and achieve higher efficiency and accuracy.
Leveraging Amazon Transcribe and Amazon QuickSight to Extract Business Intelligence from Call Center Data
Many organizations record calls which are potential gold mines of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, and campaign effectiveness. However, the sheer volume of phone calls exceeds a contact center’s ability to review and analyze them in order to glean those valuable insights. Learn how SourceFuse used custom microservices development to design a call center solution for a healthcare customer.
A digital journey is of strategic importance for many organizations, and digital transformation enabled by cloud technologies has increased efficiency and raised productivity with improved stakeholder experiences. To achieve these outcomes, transformation initiatives need to be holistic, interlinked, and inclusive. Learn how to supercharge customer experiences and make your contact center future-ready by leveraging HCLTech’s Fluid Contact Center Intelligence (Fluid CCI) and AWS AI/ML services.
Multi-region architectures improve latency for applications with global user bases and optimize RTO across the broadest set of potential failure events. However, creating and maintaining these architectures can add significant cost and complexity. Learn how to build and deploy a multi-region serverless application while minimizing cost and complexity using AWS Step Functions and Fauna, an AWS Partner and distributed document-relational database delivered as a cloud API.
A SaaS data platform may run in the account of an ISV or a dedicated account provided by the customer. Learn about the main AWS services SaaS data platforms can integrate with to provide customers with a seamless experience and take advantage of AWS services in order to accelerate their drive to meeting their business goals. Explore how those integrations can be built and examples of AWS ISV Partners who have successfully developed these integrations.
Organizations are pursuing agility by developing automation for business processes using virtual robots, but they need technology that goes beyond simply helping automate a single process. UiPath offers an end-to-end platform for automation with the enterprise-ready cloud infrastructure, AI services, and intelligent automation solutions from AWS that provide the foundation to scale your enterprise automation. UiPath is a leader in the “automation first” era that is enabling robots to learn new skills through AI/ML.
Leveraging data to make better decisions is critical for driving optimal business outcomes. Palantir empowers organizations to rapidly extract maximum value from one of their most valuable assets—their data. Palantir Foundry solves for the real-world application of AI, and not how it works in the lab. Effective AI is impossible without a trustworthy data foundation, a representation of an institution’s decisions, and the infrastructure to learn from every decision made.
Digital continues to redefine the customer journey for banks, and the usage of digital channels is driving the next generation of customer experience. Learn how HCLTech’s Ziva, FluidCCI, and APIHub solutions are fully built on AWS and form an end-to-end Bank 4.0 offering for traditional and digital banks looking to transform their agent, business, and customer experiences for digital differentiation and/or cost reduction initiatives.
AWS is building a partner community that is the most customer-centric in the world and creates long-term success for AWS and our committed partners. One of the ways we do this is by focusing our investments on independent software vendors (ISVs) that extend the reach of the AWS Cloud and provide our customers with more choice. These trusted AWS Partners provide feature-rich experiences on AWS to support customers’ enterprise IT needs.
Quickly Build End-to-End Integrations to SaaS Partner Event Sources and AWS Services with Amazon EventBridge
AWS introduced Amazon EventBridge partner event source integrations to showcase reference architectures and end-to-end use cases that help you get started quickly with integrating SaaS partners in your own applications. Fully open source, these solutions include code and AWS Serverless Application Model (SAM) templates that can be customized and extended to fit your application’s needs. The reference architectures include AWS Quick Starts and GitHub code to ease integration.